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Wishlist svg icon does not show up on the header

This topic has 8 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Jack Richardson

maybendeler

Participant

June 24, 2024 at 16:39

wishlist svg icon does not show up on the header, see screenshot. Could you please help me te solve this issue

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#401296 Copied Theme version: 9.3.13

7 Answers

Rose Tyler

Support staff

June 24, 2024 at 17:40

Hello Maybendeler,

Thank you for contacting us and for using XStore.

To assist you effectively, could you kindly provide temporary FTP access? This will enable us to thoroughly investigate and address your concerns.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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maybendeler

Participant

June 24, 2024 at 20:28

yes, you can find the FTP details

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for this information.

#401332 Copied

Jack Richardson

Support staff

June 25, 2024 at 07:46

Dear @maybendeler,

We hope this message finds you well. Upon reviewing your wishlist element settings, we noticed that the custom SVG icon for the wishlist element was missing. To address this issue, we have temporarily replaced it with an icon from the XStore icons library. You can view the updated icon here: https://prnt.sc/iW3Y0WNP793g.

Could you please take a moment to check and confirm if everything is functioning as expected on your end?

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
The 8Theme Team

#401410 Copied

maybendeler

Participant

June 25, 2024 at 07:54

Goodday Jack,

Indeed when you use just an png image, all is fine… however I want to upload an own desigend svg icon… but somehow that doesn’t show up

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for this information.

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Jack Richardson

Support staff

June 25, 2024 at 08:49

Dear @maybendeler,

We hope this message finds you well. We attempted to review the issue but noticed that you are currently active in the Header Builder editor. Could you kindly inform us once you have completed your changes to the header?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#401441 Copied

maybendeler

Participant

June 25, 2024 at 09:19

I’m out of the header builder, you could make changes by now

#401458 Copied

Jack Richardson

Support staff

June 25, 2024 at 10:09

Dear @maybendeler,

We hope this message finds you well. We have reviewed the issue regarding the display of your custom SVG Wishlist icon and identified the cause. It appears that the design of the icon includes multiple uses of the same #clippath ID, which is contributing to the display issues.

As illustrated in the screenshot available at https://prnt.sc/SpW_XKb14Vvu, there are four items using the #clippath ID, with two instances of the same ID. Due to our canvas structure, the icon is displayed both in the main content and the canvas content, as shown here: https://prnt.sc/IEeHNWCW337g.

To resolve this issue, we recommend using a differently styled icon that does not include duplicate IDs within the SVG content. This adjustment should help in correctly displaying the icon across all desired locations.

Thank you for your attention to this matter. Should you need further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#401478 Copied
Tagged: ecommerce solutions, header issue, template problems, website improvement, wishlist svg icon, woocommerce, wordpress
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