With the latest update, the footers created with widgets from sites have disappeared

This topic has 12 replies, 3 voices, and was last updated 2 years, 1 months ago ago by montse

  • Avatar: montse
    montse
    Participant
    November 22, 2022 at 09:52

    what do we have to do?

    11 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 22, 2022 at 10:09

    Hello, @montse,

    Go to Appearance > Widgets > make sure that all the widgets are at the right place after the update.

    Let me know the result.

    Also please share your site WP Admin URL and Credentials with me here in the private content area of this topic, so that I will further check it for you on your site and help you out.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: montse
    montse
    Participant
    November 22, 2022 at 10:14

    on the blog page you see the footer, but not on the other pages

    Please contact administrator
    for this information.
    Avatar: montse
    montse
    Participant
    November 22, 2022 at 10:16

    if you check with the administration open the footer is visible, you don’t see it when you visit it without the log

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 22, 2022 at 10:18

    Hello, @montse,

    Sorry for the inconvenience but your provided WP Admin Logins are not correct, please see the screenshot under the private content area and provide me the correct/tested and working Logins of the site.

    Regards 8Themes Team.

    Please contact administrator
    for this information.
    Avatar: montse
    montse
    Participant
    November 22, 2022 at 10:20

    sorry, check now

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 22, 2022 at 10:25

    Hello, @montse,

    Your issue has been solved please check back to your site now after removing the browser cache.

    https://postimg.cc/BLJFsGkk

    Regards 8Themes Team.

    Avatar: montse
    montse
    Participant
    November 22, 2022 at 10:28

    and what did you do to make it work, since we have the same problem in other sites too,

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 22, 2022 at 10:36

    Hello, @montse,

    I have just Turned ON Enable Classic Widgets Panel from XStore >> Theme Settings >> General/Layout. See the image for a better reference: https://ibb.co/Bw4bQd4

    Regards 8Themes Team.

    Avatar: montse
    montse
    Participant
    November 22, 2022 at 10:51

    if you look at it from outside the administration, even if you clear the cache, the footer is not visible

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2022 at 12:25

    Hello,

    We can see the Footer – https://prnt.sc/GwxVmsEEQxIN when login as administrator using credentials you provided
    and from the incognito window – https://prnt.sc/P9c4uTwvh6s9
    “even if you clear the cache” – likely it is cache of your browser, clear it too.

    Regards

    Avatar: montse
    montse
    Participant
    November 22, 2022 at 12:32

    Thank you very very much!!!!

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The issue related to '‘with the latest update, the footers created with widgets from sites have disappeared’' has been successfully resolved, and the topic is now closed for further responses

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