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With Xstore Plugin Activated HelloPrint plugin stops working

This topic has 4 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

Fantasy Prints

Participant

April 19, 2023 at 15:25

Just noticed a plugin we use for products has stopped working. If I switch off the Xstore Plugin it works as before.

Please, contact administrator
for this information.

#353838 Copied Theme version: 9.1.2 WooCommerce version: 7.6.0

3 Answers

Rose Tyler

Support staff

April 19, 2023 at 16:40

Hello, Fantasy Prints,

Thank you for contacting us and for using XStore.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Try to disable Single Product Builder via Theme options > WooCommerce and check how it works then.

Kind Regards,
8theme team

#353855 Copied

Fantasy Prints

Participant

April 19, 2023 at 16:43

Hi Rose

Yes switching it off fixes the issue. It was working before so I will keep switching back on/off in future updates to see if it it works again.

Paul

#353856 Copied

Rose Tyler

Support staff

April 20, 2023 at 07:46

Hello, Fantasy Prints,

If you have any other questions or concerns, please do not hesitate to reach out to us.

Kind Regards,
8theme team

#353899 Copied
Tagged: activated, helloprint, plugin, templates, woocommerce, wordpress, xstore
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