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Woo commerce and outdated theme template causing product download issues

This topic has 2 replies, 2 voices, and was last updated 7 years, 4 months ago ago by Rose Tyler

sirr404

Participant

July 17, 2017 at 20:29

On my site Phasevi.com, our customers have been experiencing issues with their downloadable products not being able to download after their paypal purchase since the last wordpress/woocommerce/royal theme update. It was working fine back in March but as business started to pickup, it has now become a hassle to send each individual their digital product along with an apology. I have corresponded with Paypal and WooCommerce about this issue and both companies state that it is a compatibility issues between woo commerce and the royal them. can you please check my website to see what the issue is. We have a lot of digital products we want to sell but are unable to because of this issue.

Please, contact administrator
for this information.

#168160 Copied Theme version: royal child 1.0 WooCommerce version: 3.1.1

1 Answer

Rose Tyler

Support staff

July 18, 2017 at 09:04

Hello,

I’ve sent files to your email, please replace these in /royal/woocommerce/checkout folder.

Regards

#168196 Copied
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