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Woo Commerce Checkout wont go ton Paypal on Tablet

This topic has 8 replies, 3 voices, and was last updated 10 years, 2 months ago ago by Eva Kemp

32wendy

Participant

August 29, 2014 at 23:16

ON ANY TABLET – (not Mobile phones) When going through regular checkout process to Paypal – Woo commerce dies and gives an all white or “blank” Screen and will NOT proceed to Paypal.

This issue only exists again on Tablets using Woo Commerce vs. 2.1.12 with recent upgrade to Legenda Theme VS 2.3. Also using WordPress vs 3.9.2

Any ideas???

#13897 Copied

7 Answers

Robert Hall

Support staff

August 30, 2014 at 07:14

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

#13900 Copied

32wendy

Participant

August 30, 2014 at 13:45

Robert

Where can I email you the login credentials??

Please, contact administrator
for this information.

#13909 Copied

Eva Kemp

Support staff

August 31, 2014 at 15:27

Hello,

I’ve just checked the Checkout page and have been successfully redirected to PayPal.
Please try to check it with default WordPress theme as well.

Regards,
Eva Kemp.

#13937 Copied

32wendy

Participant

August 31, 2014 at 20:46

Hey Eva

What brand of tablet did you successfully checkout on ??
I already know that the iPad works.
Hopefully yiu used something else??

#13942 Copied

Robert Hall

Support staff

September 1, 2014 at 06:05

Hello,

Did you check it with default WordPress theme?

Regards,
Robert Hall.

#13945 Copied

32wendy

Participant

September 1, 2014 at 20:27

Robert

Did you go back in and check anything after I supplied credentials?

#14021 Copied

Eva Kemp

Support staff

September 2, 2014 at 21:02

Hello,

Could you please activate default WordPress theme and test the Checkout page with it? Aren’t you getting any errors?
Thank you.

Regards,
Eva Kemp.

#14094 Copied
Tagged: checkout issues, e-commerce solutions, paypal, tablet, woocommerce, woocommerce checkout, wordpress
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Woo Commerce Checkout wont go ton Paypal on Tablet

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