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Woo Commerce poblem Cart empty on checkout

This topic has 4 replies, 3 voices, and was last updated 10 years, 1 months ago ago by Robert Hall

stadjo

Participant

November 18, 2014 at 12:31

Hello,

I have bought your theme (Royal) and made a website using woo commerce for selling products. Everything worked fine, until I started testing the shop part. When someone adds the product to the cart and goes to checkout instead of going to the billing page, it cart becomes empty and forces me to go to shop page again. This is happening mostly all the time, sometimes though he starts working, but it lasts only for few hours then it stops again! I contacted Woo commerce already and after testing shop on other themes, we concluded that checkout only doesn`t work with Royal theme, so they told me I should contact you then.

If you could help me with this please asap since clients are complaining already…

In case you need it I wrote my web site and log in details so that you can see it yourself.

Kind Regards

Please, contact administrator
for this information.

#25101 Copied

3 Answers

Robert Hall

Support staff

November 18, 2014 at 13:03

Hello,

As I see you have old version of Royal Theme. Please update it to the latest.
Here is video tutorial how to update theme:
http://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#25107 Copied

sdowling03

Participant

November 25, 2014 at 06:40

I have the same issue, please help!

Please, contact administrator
for this information.

#26333 Copied

Robert Hall

Support staff

November 25, 2014 at 08:13

Hello sdowling03,

Sorry, but your credentials isn’t correct. Please provide as well.

Regards,
Robert Hall.

#26338 Copied
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