Woo commerce royale themes issues - by max1me_38@hotmail.fr

This topic has 6 replies, 2 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

  • Avatar: max1me_38@hotmail.fr
    max1me_38@hotmail.fr
    Participant
    February 20, 2019 at 05:10

    Hi,

    We just updated wordpress and all our plugins and we got some issue with Royal theme and Woo commerce :
    in our Products Page Layout if we have 7 or more products we have some bugs,
    extra products not appears in the products-loop div which cause several display issue (including the sidebar menu invisible)
    You can see the issue here : http://pacari-france.fr/categorie-produit/savandes/
    while you can see the desirable result here : http://pacari-france.fr/categorie-produit/choccru/
    We are using Woo-commerce 3.5.4 and Royal 4.7.3

    Thank you in advance

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 20, 2019 at 08:20

    Hello,

    Do you use a child theme? Is there the problem if parent theme is activated on your site?
    Try to disable 3-rd party plugins, to check if the problem is caused by one of the plugins.

    Regards

    Avatar: max1me_38@hotmail.fr
    max1me_38@hotmail.fr
    Participant
    February 20, 2019 at 10:40

    I tried to disable all plugins except woocommerce and disable the child.
    I have the same problem

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 20, 2019 at 10:51

    Please check now.
    The problem was caused by the content of Product short description https://gyazo.com/8705a5f1e3bcc7615b54e1b5165342c0 (your CITRONNELLE product).

    Regards

    Avatar: max1me_38@hotmail.fr
    max1me_38@hotmail.fr
    Participant
    February 20, 2019 at 11:40

    Thank you very much.
    You are the best.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 20, 2019 at 11:43

    You’re welcome!
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest 🙂 https://themeforest.net/downloads

    Regards

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