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Woocomerce review order and checkout not functioal ! ! !

This topic has 16 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

isgeorgiev

Participant

September 7, 2015 at 22:33

Dear Sir/Madam,

On my everything works fine but when a customer wants to place an order the review-cart is grayed out and the payment method and shipping are not active.

At the beggining I thought that is because I haven’t been updating my theme. After the update it all get messy so I needed to downgrade but the result is the same !

Please help ! ! !

Yours faithfully,
Iliya

Please, contact administrator
for this information.

#85197 Copied Theme version: 1.71 WooCommerce version: 2.4.6

15 Answers

isgeorgiev

Participant

September 8, 2015 at 00:25

Dear Sir/Madam,

I still haven’t reeeived any answer from you ?

Yours faithfully,
Iliya

#85207 Copied

Eva Kemp

Support staff

September 8, 2015 at 08:31

Hello,

I’ve checked your site and Checkout page is working properly:
http://storage8.static.itmages.com/i/15/0908/h_1441697323_6827659_cc0edf0c6b.png

Please clarify how we can replicate the issue.

Thank you.
Regards,
Eva Kemp.

#85263 Copied

isgeorgiev

Participant

September 8, 2015 at 10:50

Hello,

This is what I and my customers sees …
https://drive.google.com/file/d/0BxDMUV051nsaV2xlYWU0UjlURWM/view

Please fix it !

Yours faithfully,
Iliya

#85317 Copied

Eva Kemp

Support staff

September 8, 2015 at 11:46

Hello,

We can’t see your screenshot as the access is not permitted.
Please reupload it or give us permissions.

Regards,
Eva Kemp.

#85334 Copied

isgeorgiev

Participant

September 8, 2015 at 13:30

Check now :
http://kapchitsa.net/wp-content/uploads/2015/09/screenshot-kapchitsa.net-2015-09-08-11-44-57.png

#85375 Copied

Jack Richardson

Support staff

September 8, 2015 at 15:34

Hello,

I’ve increased memory_limit value to 96M in wp-config.php file. Please clear browser cache and check your site now.

Best regards,
Jack Richardson.

#85418 Copied

isgeorgiev

Participant

September 8, 2015 at 17:56

Still the same ….. Not active ….

#85468 Copied

isgeorgiev

Participant

September 8, 2015 at 23:47

Why is nobody fixing my problem ….. ?

#85519 Copied

Eva Kemp

Support staff

September 9, 2015 at 08:32

Hello,

Unfortunately we can’t reproduce the issue you described. Please see the screenshot:
http://storage6.static.itmages.com/i/15/0909/h_1441783756_2949896_11fa801fd8.png

We’d like to help you but we can’t see the problem on our side. Does the issue persist in all browsers?

Regards,
Eva Kemp.

#85556 Copied

isgeorgiev

Participant

September 9, 2015 at 08:44

Hello,

Yes the problem is on all browsers. Maybe it is only on the bulgarian version of the site. Can you change the language and order something?

Then you will see the following problem:
You order one article which stays in the cart until you reach the checkout page. Then magically this article is changed with another article and the review order or order info table is inactive. That means that the user is unable to choose payment method, shipping method and most importantly it is not possible to click on the button place order.

Looking forward to your quickly respond.

Yours faithfully,
Iliya

#85560 Copied

Eva Kemp

Support staff

September 9, 2015 at 10:33

Hello,

I checked the Checkout page in other language and it’s working fine:
http://storage8.static.itmages.com/i/15/0909/h_1441790904_3023316_cf2463a2ba.png
and the order was completed:
http://storage2.static.itmages.com/i/15/0909/h_1441790971_6930552_04a3e589f4.png

Try to disable W3 Total Cache plugin and clear “cache” folder via FTP in wp-content directory, and check your site (also clear browser cache and cookies).

Regards,
Eva Kemp.

#85602 Copied

isgeorgiev

Participant

September 9, 2015 at 13:00

Hello,

I’ve deactivated the plugin and everything seems to be alright. But I still want to use that plugin for caching because I think that is the best for cache in WordPress. Is there a way to do that ?

Yours faithfully,
Iliya

#85637 Copied

Eva Kemp

Support staff

September 9, 2015 at 13:55

Hello,

I enabled plugin again and cleared “cache” folder in wp-content directory. Please clear browser cache and check the Checkout page now.

Regards,
Eva Kemp.

#85662 Copied

isgeorgiev

Participant

September 9, 2015 at 14:51

Hello,

I just deactivated it because it seems that the cache put a different product on the checkout page … Is there some solution for that … ?

Yours faithfully,
Iliya

#85689 Copied

Eva Kemp

Support staff

September 10, 2015 at 10:28

Hello,

You need update the theme to the latest version 2.1.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#85896 Copied
Tagged: checkout, functionality, issues, review, templates, woocommerce, wordpress
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