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Woocomerce transport – Cannot add personal pick up

This topic has 5 replies, 3 voices, and was last updated 11 months, 3 weeks ago ago by coffeedog

  • Avatar: coffeedog
    coffeedog
    Participant
    November 30, 2023 at 17:42

    I don’t quite know if the template is your problem but I’ll give it a try.

    Woocomerce transport – Cannot add personal pick up

    More info : https://prnt.sc/XIZlCZXMNxPn

    Please, contact administrator
    for this information.
    #375334 Copied Theme version: 9.3 WooCommerce version: last
    4 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 1, 2023 at 07:29

    Hello, @coffeedog,

    We are reaching out to inquire if the issue you’ve encountered continues to occur only with our theme. For diagnostic purposes, could you kindly switch to the Storefront (default WooCommerce theme and default WordPress Theme) temporarily and inform us of the outcome?

    Your cooperation in this matter is greatly appreciated, as it will help us provide you with the most effective support.

    If the problem persists independently of the activated theme, we would recommend you contact the plugin support and WooCommerce support.

    Kind Regards,
    8theme team.

    #375355 Copied
    Avatar: coffeedog
    coffeedog
    Participant
    December 1, 2023 at 11:36

    more info : https://prnt.sc/pNMTcB-8Y31l

    #375392 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2023 at 13:46

    Hello, @coffeedog,

    Sorry, but your answer is unclear to us. Please describe in more detail.

    Do you use an additional plugin for this?

    Please do test how the personal pick up works when the default WooCommerce theme – Storefront is activated.

    Kind Regards,
    8theme team

    #375411 Copied
    Avatar: coffeedog
    coffeedog
    Participant
    December 1, 2023 at 18:35

    The point is that if the same country of delivery is duplicated in a transport zone (as in this case the Czech Republic), only the transport zone that is the most upstream will be taken into account.
    So the fix for this behavior is that you set up two transport zones, one for the Czech Republic where there will be a Delivery Office and local pickup and one for Slovakia where there will be only a Delivery Office.
    I am attaching a manal from WooCommerce for this https://woo.com/document/setting-up-shipping-zones/#sorting-shipping-zones

    Translated with http://www.DeepL.com/Translator (free version)

    #375445 Copied

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