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Woocommerce - by guiar - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 6 years, 3 months ago ago by Olga Barlow

  • Avatar: guiar
    guiar
    Participant
    August 9, 2018 at 00:45

    Hello, I just configured / opened the woocommerce account and the web fell. What should I do and how can I solve it?

    #197854 Copied
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 9, 2018 at 10:00

    Hello,

    Can you, please, provide me temporary Dashboard and FTP access to your site to check what error you got and fix it if the problem is related to our theme? Before providing access make sure that your PHP memory limit is no less than 128MB.

    Regards

    #197870 Copied
    Avatar: guiar
    guiar
    Participant
    August 9, 2018 at 15:31

    It seems to me that your template does not need to create a woocommerce account, because it is already configured. What I did is go to woocommerce.com and open an account with the following information:
    As of that I did that the web was shut up.
    Thank you very much

    Please, contact administrator
    for this information.
    #197885 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 10, 2018 at 17:00

    Hello,

    Your issue was caused by old version of WooZone plugin, we have updated this bundled plugin and everything is ok. But seems that you don’t use this plugin, so why are you keeping it enabled? We would recommend to keep enabled only plugins that you use and disable all the other because every additional plugin slows down your site.

    Regards

    #197935 Copied
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