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Woocommerce 2.3.3. Update problems - by faydesigns

This topic has 25 replies, 4 voices, and was last updated 10 years ago ago by Eva Kemp

  • Avatar: faydesigns
    faydesigns
    Participant
    February 12, 2015 at 19:26

    I uodated to Woocommerce 2.3.3. and it has caused various layout problems on my site which I am unable to correct. The problems are as follows;

    1. On my Home Page the sidebar has disappeared and the festured product images are one on top of the other instead of 8 images over 2 rows.

    2. On the products page all product images are shown 1 per row instead of 4 per row.

    3. The website pages are pushed against the left margin of the page.

    4. On the Single Product Pages the main image is in the middle of the screen instead of on the laft and the thumbnails are not aliged under it. Also the thumbnails are overlaping the left edge of the page.

    5. There should be 2 Tabs under the thumbnails – Description and Shipping.

    6. In variable products e.g. Bracelet Length, the Attribute Name should be beside the Selection drop down menu and this and the product price and the ADD TO CART should be to the left of the main image.

    7. The Zoom effect for the images had disappeared.

    Sorry for giving you such a list. I have fixed what I could but these are beyond me.

    If needed my Admin Username and Password are in the private contant.

    Regards, Geraldine

    Please, contact administrator
    for this information.
    #41698 Copied
    24 Answers
    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 20:45

    Hello,

    We’re sorry for inconveniences.
    We’ll release a new theme update soon to make it compatible with the latest Woocommerce plugin version.
    You can monitor the updates on our site http://themeforest.net/item/idstore-responsive-multipurpose-ecommerce-theme/4792186

    Thank you.
    Regards,
    Eva Kemp.

    #41720 Copied
    Avatar: ssibaja
    ssibaja
    Participant
    February 12, 2015 at 21:24

    Im having the same problem,

    The lower end in my product page has desapeared.

    Please figure the issues soon cause my site is under mainteinance because of it.

    #41731 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 00:04

    Hello @ssibaja,

    A new theme update will be produced soon.
    Please wait a little.

    Thank you for your patience and understanding.

    Regards,
    Eva Kemp.

    #41774 Copied
    Avatar: faydesigns
    faydesigns
    Participant
    February 13, 2015 at 16:10

    Thanks Eva

    #42013 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 17:00

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #42078 Copied
    Avatar: faydesigns
    faydesigns
    Participant
    February 16, 2015 at 21:30

    Hi, I have updated IDStore but all of the above iisues are still a problem, plus the Rev Slider is covering the sidebar contant.

    Regards, Geraldine

    #42796 Copied
    Avatar: pj@zeaba.com
    pj@zeaba.com
    Participant
    February 16, 2015 at 23:31

    after installing the 3.7 version the add to cart button has been removed from all products. I have installed the demo data and still the same=? can someone help?

    #42818 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2015 at 19:40

    Hello @faydesigns,

    I’ve disabled Full Width for the slider in Revolution Slider > Settings > Force Full Width > Off. Now it’s not covering the sidebar.
    Please clear your browser cache or check the site in another browser.

    Thank you.
    Regards,
    Eva Kemp.

    #43090 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2015 at 19:41

    Hello @pj@zeaba.com,

    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #43092 Copied
    Avatar: faydesigns
    faydesigns
    Participant
    February 17, 2015 at 20:08

    Thanks Eva, Is it possible to have the slider across the full width of the page and then a sidebar under it – no problem if it isn’t.

    I also still have the original problems from before the update. I have tried to fix them but even though I have the same settings as before the Woocommerce update the layout is still messed up.

    1. On my Home Page the featured product images are one on top of the other instead of 8 images over 2 rows.

    2. On the products page all product images are shown 1 per row instead of 4 per row.

    3. The website pages are pushed hard against the left and right margins of the page.

    4. On the Single Product Pages the main image is in the middle of the screen instead of on the left and the thumbnails are not aliged under it. Also the thumbnails are overlaping the left edge of the page.

    5. There should be 2 Tabs under the thumbnails – Description and Shipping. They seem to have disappeared.

    6. In variable products e.g. Bracelet Length, the Attribute Name should be beside the Selection drop down menu and this and the product price and the ADD TO CART should be to the left of the main image.

    7. The Zoom effect for the images had disappeared.

    Regards, Geraldine

    #43097 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2015 at 22:07

    Hello,

    Your home page is shown fine. Please view the screenshot:
    http://i.imgur.com/zUYga8a.png

    Seems your browser has been cached. Try to check it in another browser.

    Provide us with FTP credentials to check the problems on a single product page.

    Thank you.
    Regards,
    Eva Kemp.

    #43119 Copied
    Avatar: faydesigns
    faydesigns
    Participant
    February 18, 2015 at 12:16

    Hi, thanks for the screenshot but I am getting really confused. When I am in the Wrodpress Dashboard and Click on ‘View Website’ to check the changes I’ve made I see things out of alignment. When I take a screenshot I get a different alignment. How can I know what way customers see my site and how can I make changes when the website layout is different from the way my screen shows it? Follow this link to see:

    http://www.faydesigns.ie/dashboard-view/

    I have taken screenshots from another coputer and saved them on a page on my site. Follow this link to view;

    http://www.faydesigns.ie/screenshots/

    Please, contact administrator
    for this information.
    #43285 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2015 at 15:17

    Hello,

    Please try to use this code in custom.css file:

    .product-grid .price .amount, .product-grid .price.sale .currentprice {
  font-size: 13px;
}
.product-grid .product-name-price {
 width: 120px;
}
.product-grid .product-information {
 height: 150px;
}
#product-page .main-image {
  height: 380px !important;
}

    Please reupload your original images with dimensions 1 000px × 1 000px approximately and not 600px × 600px.

    You can check your site via proxy service http://anonymouse.org/cgi-bin/anon-www.cgi/http://www.faydesigns.ie
    If it’s shown fine there then there is cache in your browser or at your Internet provider.

    Thank you.
    Regards,
    Eva Kemp.

    #43356 Copied
    Avatar: faydesigns
    faydesigns
    Participant
    February 18, 2015 at 16:37

    Thanks Eva, I have made sure all browser and website caches are clear, which they are.

    I used the anonymouse.org site to take some screenshots and this is what I got- -see link http://www.faydesigns.ie/screenshots/

    Regards

    #43420 Copied Theme version: IDStore V 3.7 WooCommerce version: 2.3.4
    Avatar: faydesigns
    faydesigns
    Participant
    February 18, 2015 at 19:32

    Hi, When I checked something on Anonymouse a few minutes ago this is what my Home Page looks like – http://www.faydesigns.ie/style-rules/

    Firebug gives me this this error message – This element has no style rules. You can create a rule for it.

    Any ideas?

    Thanks, Geraldine

    #43509 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2015 at 20:21

    Hello,

    Did you add all code in custom.css file?
    Proxy services may not load all content.

    Do you see broken content on different computer too?
    Please try to check it with different Internet provider.

    Thank you.
    Regards,
    Eva Kemp.

    #43523 Copied
    Avatar: faydesigns
    faydesigns
    Participant
    February 18, 2015 at 21:03

    Hi

    Yes, I only add code to the custom.css file via Appearance – Editor – custom.css. I don’t understand what you mean about proxy servers. I make the changes myself via custom.css.

    I have already checked my site on a different computer via a different browser and the layout is not correct on that computer either.

    I am completely baffled and very confused as the site layout is completely different on each computer, different again when viewed in different browsers and different again when I take screenshots from several different locations.

    The last theme I had was Mayashop but never experienced these problems. There were some differences across browsers and due to screen sizes but not to this degree and when I made changes to the site and viewed them through my Dashboard I was able to see the result of the changes. With Mayashop I had to make the changes via custom css the same as with IDStore. With IDStore theme I cannot view the changes as the view from my Dashboard is totally different than all the other views.

    Since the update I have tried to change the size and font of H1 – H6 but there is no change to the frontend. There are also various other changes I try to make via Theme Options which seem to make absolutely no difference to the frontend.

    When Someone downloads IDStore is it supposed to look kind of similar to the Demo Preview? With Mayashop there was some tweaking to be done but the tweaking was so simple that someone with absolutely no coding could do it. IDStore seems to be so so difficult to make changes to.

    I really do appreciate your help Eva, but I am getting so fustrated with IDStore.

    Regards, Geraldie

    #43530 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    February 19, 2015 at 14:57

    Hello,

    Please provide us with FTP login details.

    Thank you.
    Regards,
    Eva Kemp.

    #43728 Copied
    Avatar: faydesigns
    faydesigns
    Participant
    February 21, 2015 at 17:13

    Hi, I was just wondering what was happening and if yoy received my FTP details. I sent them in Private Content 2 days ago.

    Regards, Geraldine

    #44296 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 18:04

    Hello,

    You provided us only with wp-admin panel credentials.
    Please give us access to FTP as well.

    Thank you.
    Regards,
    Eva Kemp.

    #44302 Copied
    Avatar: faydesigns
    faydesigns
    Participant
    February 21, 2015 at 18:29

    Thanks for the swift reply Eva. I had sent a second Private Content with the FTP details a few minutes after you requested them. I just noticed earlier that there was no record of them so I don’t know what happened. I mustn’t have pressed Submit – aoloogies for that.

    Anyway, they are now sent in the Private Content, thanks

    Please, contact administrator
    for this information.
    #44303 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 21:48

    Hello,

    I’ve added this code in custom.css file:

    .product-grid .product-name-price {
    text-align: left;
    white-space: initial;
}

.rows-count4 .product-grid .product-information .price {
    margin-top: 0px;
    margin-bottom: 0px;
}

.product-grid .product-image img {
 height: 150px;
}

.product-grid .product-information {
 padding: 0px 15px 15px 10px;
}

    Also I’ve disabled “Template Debug Mode” in Woocommerce > System Status > Tools tab that was causing the issue with content display.
    Please clear your browser cache and check the site now.

    Thank you.
    Regards,
    Eva Kemp.

    #44323 Copied
    Avatar: faydesigns
    faydesigns
    Participant
    February 21, 2015 at 22:09

    Dear Eva, It is amazing. Thank you so so much, I really appreciate it.

    Regards, Geraldine 🙂 🙂

    #44327 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 22:19

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #44332 Copied

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