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Woocommerce 2.3 serious bugs!! - by panbill

This topic has 53 replies, 13 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

Joost van Kempen

Participant

February 16, 2015 at 10:11

Dear Support,

Any thoughts on when this will be fixed wiht an update? Having the same issues.

Regards,
Joost

#42517 Copied

Eva Kemp

Support staff

February 16, 2015 at 11:01

Hello @Ian Welham,

You should update the theme to 2.6 version
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906

Please do this.
If the issue persists after update please reply back.

Thank you.
Regards,
Eva Kemp.

#42541 Copied

Eva Kemp

Support staff

February 16, 2015 at 11:03

Hello @Joost van Kempen,

Have you updated the theme?
Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#42542 Copied

Joost van Kempen

Participant

February 16, 2015 at 11:14

Hi Eva,

I’ve updated the theme to the latest 1.7 version and addes the CSS code provided to remove the double checkout buttons. Please see the login details attached below.

Kind regards,
Joost

Please, contact administrator
for this information.

#42546 Copied

Eva Kemp

Support staff

February 16, 2015 at 16:22

Hello @Joost van Kempen,

Sorry but I don’t double buttons on the Checkout page. Please view a screenshot:
https://s3.amazonaws.com/fvd-data/notes/168674/1424099934-NoevnO/screen.png

Please clear your browser cache or check with another browser.

Thank you.
Regards,
Eva Kemp.

#42651 Copied
Joost van Kempen

Participant

February 16, 2015 at 16:36
Hi Eva,

In the meantime I’ve added the CSS code to custom.css to hide the second payment options, please see below. It was provided earlier in this topic. Do I need to remove this CSS code on a feauture update?
```
/* FIX CHECKOUT  */
.woocommerce-checkout-payment {
	display: none;
}
```
Regards,
Joost
#42657 Copied
Robert Hall

Support staff

February 16, 2015 at 16:43

Hello @Joost van Kempen,

Also you can delete woocommerce/checkout/review-order.php file to fix issue with double buttons on the Checkout page.

Regards,
Robert Hall.

#42659 Copied

UrbnDesignz

Participant

February 16, 2015 at 16:45

Hello guys, I have having major issues with the mobile aspect of the website. Pages don’t load on chrome or internet explorer. Pictures do not show up from what customers are telling me. Each browser always times out as well as the menu is black and hard to see.

I’ve put the user login in Private

This only occurs when i upgraded to the new woocommerce.

thank you very much.

Please, contact administrator
for this information.

#42660 Copied

Joost van Kempen

Participant

February 16, 2015 at 16:59

Hi Robert,

Okay thank you very much. Is this update-proof or do I need to change the css/files after theme/WC updates?

Kind regards,
Joost

#42664 Copied

Robert Hall

Support staff

February 16, 2015 at 17:09

Hello @UrbnDesignz,

I’ve checked your site and it’s working fine now.
Could you please provide us with screenshots?

Regards,
Robert Hall.

#42667 Copied

UrbnDesignz

Participant

February 16, 2015 at 17:17

The mobile version on the website isn’t working on the mobile devices, the load time is timing out so it doesn’t allow customers to purchase anything on there phones. The side menu is also black.

#42671 Copied

Mods

Participant

February 16, 2015 at 17:35

Hi All,
I’ve installed the last version of woocommerce and now i’ve some problem with the site.
I tried to downgrade to an older version (2.5) but still not working and I don’t remember the plugin version that worked on the theme.
I’ve also update the royal theme.
Nothing.
Any suggestion please?

#42676 Copied

Eva Kemp

Support staff

February 16, 2015 at 17:54

Hello @Mods,

Have you uninstalled Woocommerce plugin?
I don’t see it in your admin panel.
Also you need update all required plugins: https://www.8theme.com/download-plugins/
Please update them as well and install Woocommerce plugin.

Thank you.
Regards,
Eva Kemp.

#42684 Copied

Eva Kemp

Support staff

February 16, 2015 at 17:56

Hello @Joost van Kempen,

You don’t need to change css styles and files after the theme update.

Thank you.
Regards,
Eva Kemp.

#42685 Copied
Eva Kemp

Support staff

February 16, 2015 at 17:59
Hello @UrbnDesignz,

Please add this code in custom.css to change font color for mobile menu:
```
@media (max-width: 480px) {.menu > li > a {
   color: white;
}}
@media (max-width: 992px) {.menu > li > a {
   color: white;
}}
```
Are checking the site resizing browser window or on mobile devices?
If you resize the window you need reload a page then.

Please check it.

Thank you.
Regards,
Eva Kemp.
#42687 Copied
Mods

Participant

February 16, 2015 at 18:29

Hi Eva
I’ve updated al the plugin.
But I Still have a problem with the plus/minus Button now.

BUTTON ERROR LINK

#42711 Copied

Ian Welham

Participant

February 16, 2015 at 19:17

Silly question – how do I update the theme please? I’ve downloaded the new file from the link. Do I uninstall completely and reinstall? I tried to add the theme by uploading the zip file and it wasn’t working for me.

Thanks
Ian

#42732 Copied

Eva Kemp

Support staff

February 16, 2015 at 21:07

Hello @Mods,

You didn’t update Woocommerce plugin. Please update it too.

Thank you.
Regards,
Eva Kemp.

#42780 Copied

Eva Kemp

Support staff

February 16, 2015 at 21:09

Hello @Ian Welham,

You can watch our video tutorial how to update the theme. It’s for Legenda theme but the process is identical:
https://www.youtube.com/watch?v=KdWESIIPU1k&list=PLMqMSqDgPNmD4uhGI1IBhr1iaEy81TMff&index=1

Thank you.
Regards,
Eva Kemp.

#42781 Copied

vlinic

Participant

February 17, 2015 at 00:12

HY i have problems with checkout, when i try to checkout nothing happens.

Please, contact administrator
for this information.

#42823 Copied

Eva Kemp

Support staff

February 17, 2015 at 12:26

Hello @vlinic,

As I see Checkout page is working fine.
Please try to clear browser cache and check again or check in some other browser.

Thank you.
Regards,
Eva Kemp.

#42935 Copied

UrbnDesignz

Participant

February 17, 2015 at 14:17

On the website shrinking my site to mobile works fine. However, on my mobile device the effects are still the same, black words on the side menu, as well as the website does not load up at all. I’ve smushed all my photos to save space and memory but not sure what to do since a large majority of my users uses there cell phones.

Thank you

Please, contact administrator
for this information.

#42973 Copied

Eva Kemp

Support staff

February 18, 2015 at 00:56

Hello @UrbnDesignz,

I’ve checked your site and the mobile menu has white font on a dark background.
Please show a screenshot of the problem you’re talking about.

Thank you.
Regards,
Eva Kemp.

#43181 Copied
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