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Woocommerce 3.0 Compatibility with Blanco 3.5.3

This topic has 44 replies, 3 voices, and was last updated 7 years, 5 months ago ago by Rose Tyler

Olga777

Participant

April 4, 2017 at 18:07

Hi there,

When should we expect the upgrade to the theme to ensure compatibility with Woocommerce 3.0?

Thank you.

#158713 Copied Theme version: 3.5.3 WooCommerce version: 3.0

43 Answers

Rose Tyler

Support staff

April 5, 2017 at 10:21

Hello,

Please don’t update Woocommerce. Compatibility of our theme with the plugin will be added in a new theme update.
Thank you for understanding.

Regards,
Rose Tyler.

#158779 Copied

jorgemanuelwed

Participant

May 3, 2017 at 02:57

When will it be available?

#161903 Copied Theme version: Blanco

jorgemanuelwed

Participant

May 3, 2017 at 03:02

I ask because my site was crashing, so I updated the new woocommerce template files. Now, it’s no longer crashing, but the site’s layout is completely messed up.

#161904 Copied

Rose Tyler

Support staff

May 3, 2017 at 15:00

Hello,

The next theme update should be in 1-2 weeks.
You can’t just replace files from our theme by default WC files because we made changed in files and many options won’t work if you just replace the files by original WC files. If you are interested you may read the posts how to create woocommerce theme to understand how it works.

Regards,
Rose Tyler.

#161989 Copied

Olga777

Participant

May 24, 2017 at 17:42

Is the update available now? Thank you

#164067 Copied

Rose Tyler

Support staff

May 25, 2017 at 07:44

Hello,

We’re still waiting for news from our developers as they are still working on the update. Please take our apologies for the delay.

Regards,
Rose Tyler.

#164120 Copied

Olga777

Participant

June 7, 2017 at 00:58

When is expected timeframe for the upgrade of Blanco theme to ensure compatibility with the latest Woocommerce?

Thank you

#165151 Copied

Rose Tyler

Support staff

June 7, 2017 at 09:44

Hello,

The new update will be available within one week, maybe earlier.
Also, we can send you the release candidate archive to test.

Regards,
Rose Tyler.

#165182 Copied

Olga777

Participant

June 15, 2017 at 20:40

Any updates on this? Thank you.

#165867 Copied

Rose Tyler

Support staff

June 19, 2017 at 10:58

Hello,

Sorry for the delay.
You can find the latest theme version on ThemeForest where you bought theme https://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246

Regards,
Rose Tyler.

#165996 Copied

Olga777

Participant

June 20, 2017 at 21:13

Thank you for the update. Problem: when I downloaded the new theme, it still shows v 3.5.3 (NOT 3.6) dated July 2016 .zip file. Is this a problem? Please confirm, thank you.

#166097 Copied

Olga777

Participant

June 20, 2017 at 21:28

Could you please send me the link to the UPDATED Blanco Theme (v3.6)? That one was still v.3.5.3

Thank you

#166098 Copied

Olga777

Participant

June 21, 2017 at 16:10

Hi there, once again. The link to download the updated theme is not updated https://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246 – the download is for the OLD theme (3.5.3). Please send us v 3.6 as soon as possible. Thank you.

#166146 Copied

Rose Tyler

Support staff

June 23, 2017 at 07:58

Hello,

Sorry for the long delay.
I’ve sent theme archive to your email. Please check.
Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
Don’t forget to create back up of your files and database before starting update process!

Regards,
Rose Tyler.

#166248 Copied

Olga777

Participant

June 25, 2017 at 16:05

Hi Rose, thank you. I have updated the theme and woocommerce to the latest versions, yet now we experience problem with the images (product categories, thumbnails, single products, galleries) – they are cut too large, so it is not possible to see the whole image. Can yu please help? This is a critical issue.

Thank you

#166359 Copied

Rose Tyler

Support staff

June 26, 2017 at 07:19

Hello,

You need to set needed images settings in Woocommerce > Settings > Products > Display.
Read more – https://docs.woocommerce.com/document/fixing-blurry-product-images/
Use hard crop if you want to crop images. Then regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/

Regards,
Rose Tyler.

#166385 Copied

Olga777

Participant

June 26, 2017 at 20:07

Hi Rose, thank you very much for getting back to us! We are looking into the tutorial you provided to change the image sizes.
Another problem we experience (as of the update of the theme): in product catalogue for items on SALE, the original price is NOT crossed out (as it was in the previous version), both prices (original and sale price) shown one under another. Is it possible to cross out ORIGINAL price (otherwise it is confusing for the customers) for the products on Sale. Please Help!

Thank you again,
Olga

#166464 Copied
Rose Tyler

Support staff

June 27, 2017 at 09:23
Hello,

Please add this code in Custom css:
```
.product-grid .price del span {
   text-decoration: line-through;
}
```
Regards,
Rose Tyler.
#166497 Copied
Olga777

Participant

June 27, 2017 at 19:05

Hi Rose, thank you once again for getting back to us. We applied the code in our custom.css, but it had NO EFFECT on the issue. The regular prices for Sales items are still not Crossed-out on the Catalogue pages. Please Help!

Thank you,
Olga

#166578 Copied

Rose Tyler

Support staff

June 29, 2017 at 11:41

Hello,

Please clear cache and then check http://prntscr.com/fpj7pi.

Regards,
Rose Tyler.

#166650 Copied

Olga777

Participant

July 2, 2017 at 20:50

Thank you, Rose! Another question: Compatibility with the newest version of woocommerce 3.1 (just released a few days ago)? Should we expect the new version of the theme shortly?

Thank you again.

#166884 Copied

Rose Tyler

Support staff

July 3, 2017 at 09:12

Hello, @Olga777,

You’re welcome!
The next theme update should be in 1-2 weeks and we will implement this compatibility.

Regards,
Rose Tyler.

#166904 Copied

Olga777

Participant

July 14, 2017 at 15:04

Hi Rose,

Thank you again! I have updated to the newest Blanco and woocomerce and noticed that there is a problem with aligning product catalogue images in SAFARI browser (in Chrome they are displayed fine). In SAFARI some of the product images are not in-line (3 in a row), but displayed as a SINGLE image on a separate row (so it would be 2 images on one row, then 1 image of the next row…). Here is the link to the specific page where you can see it – https://www.funfashion.ca/product-category/new-arrivals/ – Can you please help? Much appreciated!

Also, if there is any specific image sizes (dimensions for settings and regeneration of images) recommendations (catalogue, product, thumbnail images), please let us know. It is quite tricky to determine the consistent sizing for all images, as they have different original sizes.

Thank you very much for your help!

Olga

#167963 Copied

Rose Tyler

Support staff

July 14, 2017 at 15:17

Hello,

Please provide wp-admin and FTP access in Private Content.

Go to WooCommerce > Settings > Products > Display > Image Size and set correct image size for the images. This post will help you to find out what size is ok for you https://docs.woocommerce.com/document/fixing-blurry-product-images/ After that install and activate Regenerate Thumbnails plugin and regenerate all the thumbnails (Tools > Regenerate thumbnails > All)

Regards,
Rose Tyler.

#167964 Copied

Olga777

Participant

July 14, 2017 at 15:36

Hi Rose, thank you again! But we are NOT sure what are the “Correct” image size. We have followed the steps provided in this article (you referenced to), and regenerated thumbnails and deleted the old thumbnails… We need your help to sort this out!

The access details are in the Private Content. Do Not Regenerate all images! If you are making any changes (other than custom.css), please let us know, before making them. Thank you!

Olga

Please, contact administrator
for this information.

#167968 Copied

Rose Tyler

Support staff

July 14, 2017 at 15:41

Hello,

Sorry, but credentials are incorrect. Please check.

Regards,
Rose Tyler.

#167970 Copied

Olga777

Participant

July 14, 2017 at 15:44

I have updated password to admin as below

Please, contact administrator
for this information.

#167972 Copied

Olga777

Participant

July 14, 2017 at 15:47

Confirming FTP access as below.

Please, contact administrator
for this information.

#167974 Copied

Olga777

Participant

July 14, 2017 at 15:48

and just to confirm: we have just paid for the extended support, to support your efforts!~ Thank you!

Olga

#167975 Copied
Tagged: 3.5.3, blanco, compatibility, themes, woocommerce, wordpress
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