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Woocommerce additional product variation images

This topic has 18 replies, 3 voices, and was last updated 8 years, 4 months ago ago by Eva Kemp

vinay

Participant

April 15, 2016 at 16:34

Hi Support,

I tried to install the plugin and configured it, but it is not showing variation image gallery on product page. However i tried twenty sixteen theme and its working fine, can you please tell me the exact problem and how it can be resolved.

Thanks

#121474 Copied

17 Answers

Eva Kemp

Support staff

April 15, 2016 at 17:01

Hello,

Try to disable “Ajax Add to Cart” option in Theme Options > Single Product Page and check the plugin after that.

Regards,
Eva Kemp.

#121483 Copied

vinay

Participant

April 15, 2016 at 17:05

Hi Eva,

I’ve already did that but it is still not working.

#121485 Copied

Eva Kemp

Support staff

April 15, 2016 at 17:11

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#121489 Copied

vinay

Participant

April 15, 2016 at 17:26

okok, please find the details:

Please, contact administrator
for this information.

#121494 Copied

Eva Kemp

Support staff

April 15, 2016 at 18:23

Hello,

Unfortunately that plugin is incompatible with our theme.
If you still want to use it you may order additional customization via the form https://www.8theme.com/customization-services/ to fix compatibility issue.

Regards,
Eva Kemp.

#121504 Copied

vinay

Participant

May 4, 2016 at 14:17

Hi Eva,

At least you guys can try to resolve that issues, now the theme is useless to me if its not compatible with my plugin that i want to use, its a standard plugin so guys need to work on it.

I am very disappointed now cause it has wasted my time and money.

Thanks

#124001 Copied

Eva Kemp

Support staff

May 4, 2016 at 15:19

Hello,

We recommend you to contact our developers via the form https://www.8theme.com/customization-services/ to fix compatibility issue.

Thank you.

Regards,
Eva Kemp.

#124011 Copied

vinay

Participant

May 4, 2016 at 16:29

Hi Eva,

I’ve already contacted them but they said, “We have very busy schedule now because of new project development”. what should i do now, its a simple compatibility issue with your theme image slider and woocommerce slider, its just a css class issue.

Please get this fix.

Thanks

#124021 Copied

Eva Kemp

Support staff

May 4, 2016 at 17:12

Hello,

As I see you customized default Royal theme files.
When activating Royal theme gallery images for variations are shown.
Do you still need our assistance?
If so upload original files from the theme package so we can investigate the issue.

Regards,
Eva Kemp.

#124025 Copied

vinay

Participant

May 4, 2016 at 20:35

Hi Eva,

I’ve uploaded original theme files so can you please investigate the problem.

Thanks

#124063 Copied

Eva Kemp

Support staff

May 5, 2016 at 10:31

Hello,

I’ve disabled default theme functions for Woocommerce images.
Clear browser cache and check single product page now.

Regards,
Eva Kemp.

#124124 Copied

vinay

Participant

June 22, 2016 at 15:23

Hi Eva,

I was working on my new website and have updated my css from custom css section, I’ve just added few lines of css code and my entire theme options got wiped of from the only thing that was remaining was just the site background setting that’s it, rest of the things got wiped off including the logo, can you please tell me why it happened or how can i fix it, I’ve made a lot of custom changes on my theme css from that section and I need those.

Thanks

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Eva Kemp

Support staff

June 22, 2016 at 17:01

Hello,

Unfortunately we can’t know what caused this.
We recommend you to restore the site and database from the latest backup.
Ask your hosting provider support to check backups on a server.

Regards,
Eva Kemp.

#130693 Copied

vinay

Participant

June 22, 2016 at 19:57

Hi Eva,

The hosting doesn’t have the backup, could you please tell me any other way to retrieve those css options and where they get saved, css is the only thing that we need right now and the major part of the website is depend on it.

If you could tell me how those theme options get saved in database then i can check it.

Thanks

#130726 Copied

Jack Richardson

Support staff

June 23, 2016 at 07:55

Hello,

Theme Options settings are saved in database and you have to restore your database from backup.
Are you sure there are no backups on a server?
Each hosting provider makes backup of clients accounts.

Best regards,
Jack Richardson.

#130767 Copied

vinay

Participant

June 23, 2016 at 09:02

Hi Jack,

We have the vps server so they said you need to turned on the backup, could you tell me how can i locate the theme options setting from database and where exactly it is located. The problem is all the settings got wiped of and the only thing that was remaining was the background image and color settings that’s it, rest of the thing got removed including logo and css. This is something strange, can you help me out with this.

Thanks

#130794 Copied

Eva Kemp

Support staff

June 23, 2016 at 10:24

Hello,

As now all your settings are wiped of, you can’t locate them in database because now it’s overwritten.
You should always create backups due to such occasions so you’ll be able to restore it.

Regards,
Eva Kemp.

#130807 Copied
Tagged: additional, images, product, templates, variation, woocommerce, wordpress
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