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WooCommerce Bookings does not appear on our product pages

This topic has 12 replies, 3 voices, and was last updated 3 years, 1 months ago ago by Erik

Erik

Participant

December 17, 2021 at 01:12

Good evening, we have a problem with the “WooCommerce Bookings” plugin which is not displayed on our product pages.

We thought it was from WordPress and / or Woocommerce, but when we deactivate your theme and activate another one that is like your Woocommerce compatible, the plugin in question will show up without a problem.

It should not be chosen, but it is very penalizing for us because, we need this plugion to be displayed, otherwise our site has no interest.

Thanks in advance for your help.

Please, contact administrator
for this information.

#312264 Copied Theme version: 0.0.1 WooCommerce version: 6.0.0

11 Answers

Rose Tyler

Support staff

December 17, 2021 at 11:33

Hello,

Provide temporary wp-admin and FTP access, we will check what can be done to help you.
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.

Regards

#312290 Copied

Erik

Participant

December 17, 2021 at 14:55

I understand that compatibility is not possible with all plugins.
Just that maybe it’s the only one we need 🙂
After that worked with other, it’s just a matter of displaying a calendar in our product pages, so that our customers can select the dates.

Please contact administrator
for this information.

#312319 Copied

Rose Tyler

Support staff

December 18, 2021 at 08:30

Hello,

Thanks for the access. What is a path to the theme folder?

Regards

#312378 Copied

Erik

Participant

December 18, 2021 at 13:44

Thanks for your help

Please contact administrator
for this information.

#312422 Copied

Rose Tyler

Support staff

December 18, 2021 at 14:40

Hello,

I’ve passed your request to our dev team, you will get an answer after the weekend. Please do not change access.

Regards

#312431 Copied

Erik

Participant

December 18, 2021 at 14:45

Thanks so much 🙂

#312435 Copied

Olga Barlow

Support staff

December 20, 2021 at 12:33

Hello,

Change permissions of your files in wp-content/plugins/et-core-plugin folder, we can’t edit file https://prnt.sc/23p8iel
Also, do the same for the themes/xstore. We should be able to edit plugin and theme files.

Regards

#312555 Copied

Erik

Participant

December 20, 2021 at 13:21

Hello, this should be fixed now.
Thanks for your help

#312558 Copied

Erik

Participant

December 20, 2021 at 18:15

Good evening our site was no longer accessible today because of a plugin, we searched and obviously if we deactivate XStore Core, our site is working again.

#312604 Copied

Olga Barlow

Support staff

December 20, 2021 at 18:23

Hello,

Thank you. Fatal error fixed.
I checked your product and see that if I added “add to cart” element https://prnt.sc/23qjijb then the booking button appear and it’s ok https://gyazo.com/6989d76f7fe113ef4f89c5c08144c53c

Regards

#312606 Copied

Erik

Participant

December 21, 2021 at 10:54

I just saw this, it’s great
thanks a lot for your help
Have a nice day

#312677 Copied
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