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Woocommerce Categories Widget issue | z-index issue | Contact page issue

This topic has 21 replies, 3 voices, and was last updated 9 years, 12 months ago ago by peelingipl

peelingipl

Participant

November 17, 2014 at 13:20

Hello,

First of all I would like to thank You for this wonderful theme. I find it beautiful and easy to work on. However I found few issues and I’d be greatful if you helped me out:

Issue nr 1. Woocommerce categories widget – by default – EXPANDS all categories. Is there a way to change that? I want only those categories expanded which I click on. I attach image preview in private content.

Issue nr 2. There is some z-index issue when I hover on “Login” in my top menu. The same happens on product page with “previous product” and “next product” (next to product description title) I attach image preview in private content.

Issue nr 3. In conact page anti-spam seems no to be activated. Any ideas why? Also. How is it possible to get this cool google map background which I saw in theme’s preview. I attach image preview in private content.

Issue nr 4. In shop page, SHOW FILTER doesn’t work at all. I attach image preview in private content.

I find these problems very important and kindly ask for your assistance.

Thank you!

Please, contact administrator
for this information.

#24879 Copied

20 Answers

Eva Kemp

Support staff

November 17, 2014 at 19:12

Hello,

Please provide us with wp-admin panel credentials in Private Content.
Thank you.

Regards,
Eva Kemp.

#24970 Copied

peelingipl

Participant

November 17, 2014 at 19:21

Info in private content

Please, contact administrator
for this information.

#24973 Copied
Eva Kemp

Support staff

November 18, 2014 at 12:37
Hello,

1. Please provide us with FTP credentials as well to check that issue.

2. I’ve added this code into custom.css file to align login pop up box and previous/next products pop up:
```
.boxed .login-link .login-popup {
left: -210px !important;
}
.product-navigation .next-product .hide-info, .product-navigation .prev-product .hide-info {
    left: -230px !important;
}
```
3. As I see you’ve added google map already.
The captcha image can’t be loaded. If you open its link http://peelingi.home.pl/peelingi/wp-content/themes/royal/framework/inc/really-simple-captcha/tmp/1459135786.png you’ll get 403 error. Perhaps there are some permissions for the folder really-simple-captcha/tmp that prevents it to load. We need FTP info to check it.

4. “Show Filter” means it’ll show shop sidebar which is already visible on the products page.
You can disable that filter in Theme Options > Products Page Layout > Hidden Sidebar > Off.

Thank you.
Regards,
Eva Kemp.
#25102 Copied
peelingipl

Participant

November 18, 2014 at 12:56

Hello!

Thank you for your help.

1. FTP in private content

2. Thank you!

3. I added google map but it isn’t as attractive as yours. Yours is 100% wide at the breadcrumbs section. I would like to acheive that effect but don’t know how to.

4. I understand, thank you!

I hope nr 1 and 3 are doable. Again, thank you for your assistance.

Kind regards,
Andrzej

Please, contact administrator
for this information.

#25106 Copied

peelingipl

Participant

November 18, 2014 at 13:12

concerning nr 3.

I would ike the map to look like this:

http://themeforest.net/item/royal-multipurpose-wordpress-theme/full_screen_preview/8611976

#25111 Copied
Eva Kemp

Support staff

November 18, 2014 at 17:17
Hello,

The map was added on the demo using Google Map element from Visual Composer editor.
Please use it instead of the one you’ve chosen:
http://imgur.com/6HW5xGk

I’ve commented this code in wp-content/themes/royal/js/etheme.js file (lines 1612-1616)
```
if($this.find('.current-cat.parent-level0, .current-cat, .current-cat-parent').length > 0) {
           $this.find('.current-cat.parent-level0, .current-cat-parent').find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();
       } else {
          $this.find('>li').first().find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();
       }
```
Thank you.
Regards,
Eva Kemp.
#25162 Copied
peelingipl

Participant

November 18, 2014 at 18:01

Dear Eva,

Thank You for your hard work. I so much appreciate it. There is only one minor thing left:

In your demo:

https://www.8theme.com/demo/royal/?page_id=12

if you clik on for example on “KIDS” categoery (sidebar) it will of course redirect you to KIDS category – AND !!! – after reidrection – “KIDS” category will be expanded (but only this one, since you chose to click on it). I LOVED that function in the demo.

It currently doesn’t work like this in my Royal theme. Could you be so kind and take one more look at the code and see what is wrong?

I would be hugely grateful!

Kind Regards,
Andrzej

#25175 Copied

Eva Kemp

Support staff

November 19, 2014 at 14:12

Hello,

In your case all subcategories will be opened as they belong to one parent category, but the second parent category will be closed.
Please check it now.

Regards,
Eva Kemp.

#25327 Copied

peelingipl

Participant

November 19, 2014 at 14:23

Hello,

Thank you for your time. Unfrotunately no. It is not ok. This looks very unattractive. Nothing like on your demo website. Please look percisely at your own demo (I attach an image link):

http://www.peelingi.pl/instruction.jpg

This is the last thing that is holding me back from starting my website. It was one of my decisive factors why I chose this theme. Toi get this nice, organized look. Please kindly take this into consideration. It’s very important to me.

#25329 Copied

peelingipl

Participant

November 19, 2014 at 14:30

I’m attaching a sceond printscreen instruction so it’s 100% clear what I mean

http://www.peelingi.pl/instruction02.jpg

#25335 Copied

Eva Kemp

Support staff

November 19, 2014 at 17:06

Hello,

Thank you for the screenshot.
Please understand that your categories have different structure than on our demo and that’s why there is no possibility to have only one subcategory opened.

Sorry for inconveniences.
Regards,
Eva Kemp.

#25385 Copied

peelingipl

Participant

November 19, 2014 at 17:52

Hello,

Isn’t there a way to do this? I’d be willing to pay eztra money.

Regards,
Andrzej

#25400 Copied

Eva Kemp

Support staff

November 20, 2014 at 00:24

Hello,

In this case you need create a ticket at http://support.8theme.com/ and our specialists will look into this issue more deeply.

Thank you.
Regards,
Eva Kemp.

#25455 Copied

peelingipl

Participant

November 20, 2014 at 09:51

Hello!

I did post a ticket at the other forum. Dear Eva, thank you for your help. One last thing. The contact (antispam) form still does not work. I chceck the permissions, they seem to be ok! 755, is this good?

Kind regards,
Andrzej

Please, contact administrator
for this information.

#25545 Copied

Robert Hall

Support staff

November 20, 2014 at 10:03

Hello,

Could you please clarify with more details about contact form issue?

Regards,
Robert Hall.

#25568 Copied

peelingipl

Participant

November 20, 2014 at 10:11

I copy from previos post:

Issue nr 3. In conact page anti-spam seems no to be activated. Any ideas why? Also. How is it possible to get this cool google map background which I saw in theme’s preview. I attach image preview in private content.

please check:

http://peelingi.home.pl/peelingi/kontakt/

you will notice anti-spam doesn’t work. Mypermissions seem fine. If you need login details you’ll find them in previous posts (private content)

Thanks a lot!

#25607 Copied

Eva Kemp

Support staff

November 20, 2014 at 12:21

Hello,

Your map isn’t full width, because you’re using boxed layout. If you change it to wide layout it will be shown the same as on our demo.
I’ve fixed the issue with the captcha image.
Please check.

Regards,
Eva Kemp.

#25648 Copied

peelingipl

Participant

November 20, 2014 at 19:09

Hello Eva,

Thank you for all! Could you just please tell me what was wrong with captcha? So if next time I come across problem like that I know what to do?

Once again thank you.

Kind regards,
Andrzej

#25749 Copied

Eva Kemp

Support staff

November 20, 2014 at 23:07

Hello,

There was a rule written in .htaccess file: “Deny from all” in the directory wp-content/themes/royal/framework/inc/really-simple-captcha/tmp/. I’ve commented it and it has fixed the issue.

Regards,
Eva Kemp.

#25791 Copied

peelingipl

Participant

November 25, 2014 at 00:11

Hello Eva,

Could you please help me out. Nobody is replying to my messages:

http://support.8theme.com/ ticket #VGW-684-79120

Please help.

Kind regards,
Andrzej

#26315 Copied
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