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Woocommerce category images have disappeared since upgrade

This topic has 4 replies, 2 voices, and was last updated 4 years, 12 months ago ago by Rose Tyler

  • Avatar: jonkdesign
    jonkdesign
    Participant
    December 20, 2019 at 20:32

    Hi there,
    I recently upgraded to the latest Xstore theme and found all product images (on category listings) have vanished. They are still there in the admin media panel and also appear on the main product page.

    I have tried deactivating ALL plugins but that didn’t fix it. I have emptied cache on the site (WP Rocket) and purged OpCache and Cloudflare Cache bit this didn’t work.

    Lastly, I tried switching the theme to Twenty Twenty and everything worked properly which makes me think its the theme.

    Can you have a look and let me know what you find please.
    Many thanks in advance.

    Please, contact administrator
    for this information.
    #227298 Copied Theme version: Version: 6.2.5 WooCommerce version: Version 3.8.1
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2019 at 09:12

    Hello,

    Go to Theme Options > Speed Optimization > Image Loading Type > Choose “default” > Save options. Then clear all cache and check one more time.
    Let us know the result.

    Regards

    #227310 Copied
    Avatar: jonkdesign
    jonkdesign
    Participant
    December 21, 2019 at 10:23

    Hi there
    That worked a treat. Many many thanks
    Have a great Christmas

    #227319 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2019 at 10:26

    Hello,

    That is great, thank you for letting us know. We will fix this bug in the next update of the theme, and you will be able to use the desired image loading type.
    Good wishes 🙂

    Regards

    #227320 Copied
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