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Woocommerce checkout not working - by svenizim

This topic has 4 replies, 2 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

svenizim

Participant

September 7, 2017 at 06:39

Good Morning
My woocommerce checkout is not working. when opening an account it gives this error message.
http://prntscr.com/gi38dk even though an email has been inserted.
Please, can you help?
Thanks

#171775 Copied Theme version: v 0.0.1.1494237212 WooCommerce version: Version 3.1.2

3 Answers

Rose Tyler

Support staff

September 7, 2017 at 07:58

Hello,

Could you please provide wp-admin access in Private Content?

Regards

#171786 Copied

svenizim

Participant

September 7, 2017 at 08:04

PLease see below

Please, contact administrator
for this information.

#171788 Copied

Rose Tyler

Support staff

September 7, 2017 at 09:16

Hello,

You have outdated files http://prntscr.com/gi4q77 so need to update theme to the latest version http://prntscr.com/gi4qy6
https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Also, update all required plugins https://www.8theme.com/download-plugins/

Regards

#171804 Copied
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