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WooCommerce Checkout Page not working - by brianec96

This topic has 27 replies, 6 voices, and was last updated 10 years, 8 months ago ago by dinnae

brianec96

Participant

June 6, 2014 at 06:55

Hello, I’ve been getting the following message and I’ve noticed that after adding an item to my cart and selecting “Proceed to Checkout” – I land on the checkout page, but there is nothing for me to fill out and no way to advance forward. Not sure how to resolve this issue or if it is related to the message below:

Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.

#6174 Copied

26 Answers

Jack Richardson

Support staff

June 6, 2014 at 07:26

Hello,

What version of theme do you use? If you have latest woocommerce version and not the last theme version, then you have to update your theme by following our documentation: https://www.8theme.com/demo/docs/leader/#!/upgrade.

Regards,
Jack Richardson

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dinnae

Participant

June 6, 2014 at 07:52

hi jack,

i’m having the same problem, but with legenda, not the leader. i wonder if briane is using the same one? i have the latest version of legenda, and i haven’t yet updated to the latest version of woo because of that warning:

Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.

will legenda be getting an update soon to rectify this? or shall i just update woo and hope for the best?

thanks,
dinnae

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Eva Kemp

Participant

June 6, 2014 at 08:10

Hello @dinnae,

Unfortunately we don’t have a new release date for now. You can update Woocommerce to the latest version. If the notification still remains please provide us with FTP and admin panel credentials in Private Content and we’ll update needed woo files.

Regards,
Eva Kemp.

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dinnae

Participant

June 6, 2014 at 09:54

thanks so much Eva – i’m on the pacific coast of canada, so i should really be sleeping right now, but i will get on that tomoz. cheers! 🙂

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Eva Kemp

Participant

June 6, 2014 at 09:56

Ok. Feel free to contact us anytime when it’s convenient for you.

Regards,
Eva Kemp.

#6215 Copied

brianec96

Participant

June 6, 2014 at 14:59

I have checked and I’m already using v1.4 of the theme which is the latest version on themeforest. I also have the latest version of Woocommerce. The checkout process still isn’t working.

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lennert@bsur.com

Participant

June 6, 2014 at 15:08

Eva,

Think I’m having the same issue. When I go to the checkout page I just get three buttons: Billing Address, Shipping Address, Your order. But when I click on them nothing happens.

When I use a different theme it does allow me to checkout.

System Status telling me everything is ok.

Regards,

Lennert

Please, contact administrator
for this information.

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Eva Kemp

Participant

June 6, 2014 at 15:17

Hello @brianec96,

Please provide us with FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

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Eva Kemp

Participant

June 6, 2014 at 15:30

Hello @lennert@bsur.com,

Please provide us with FTP access in Private Content.
Thank you.

Regards,
Eva Kemp.

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brianec96

Participant

June 6, 2014 at 16:35

Login info in private content below:

Please, contact administrator
for this information.

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Eva Kemp

Participant

June 6, 2014 at 16:55

Hello @brianec96,

We’ve updated some files and the issue has been fixed.
Please check the site now and clear browser cache before.

Regards,
Eva Kemp.

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brianec96

Participant

June 6, 2014 at 19:02

It seems to be fixed now. Thank you!

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GILLES KORZEC

Participant

June 6, 2014 at 23:04

hello, I just installed the latest version 2.2 theme legenda on wordpress 3.9.1 with WooCommerce 2.1.10 (latest version), and I can not show the product images in a simple product page.

Yet the image appears before well on the homepage?

that could help me?

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Eva Kemp

Participant

June 7, 2014 at 08:43

Hello @GILLES KORZEC,

You’ve been already replied in another topic. Please don’t duplicate your questions. It’d be better if you create your own topic and describe your issue there.
Thank you.

Regards,
Eva Kemp.

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Eva Kemp

Participant

June 7, 2014 at 08:44

Hello @brianec96,

You’re welcome.

Regards,
Eva Kemp.

#6340 Copied

GILLES KORZEC

Participant

June 7, 2014 at 10:32

OK soir Eva,

But i have the same problème With last version. My check out page is right, but just product image don’t working.

Please help.

Best regards

Please, contact administrator
for this information.

#6351 Copied

Eva Kemp

Participant

June 7, 2014 at 13:02

Hello @GILLES KORZEC,

Could you please provide us with the link where you have problem with an image?
Also please provide us with wp-admin panel credentials.

Regards,
Eva Kemp.

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lennert@bsur.com

Participant

June 9, 2014 at 11:38

Eva,

Attached the FTP info.

Lennert

Please, contact administrator
for this information.

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Eva Kemp

Participant

June 9, 2014 at 12:03

Hello @lennert@bsur.com,

Sorry, but I’m unable to connect to FTP: login details are incorrect.
Please check.
Thank you.

Regards,
Eva Kemp.

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lennert@bsur.com

Participant

June 9, 2014 at 14:59

Eva,

Fixed it. Can you try again?

Lennert

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Eva Kemp

Participant

June 9, 2014 at 15:10

Hello,

I’ve updated form-checkout.php file and Checkout page has started working.
Please check.

Regards,
Eva Kemp.

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lennert@bsur.com

Participant

June 9, 2014 at 15:20

Eva,

Thanks for the quick response and I get the proper page but there is now a ‘Continue’ button on the page which doesn’t do anything…

P.S. Would be still be nice to know what you changed so understand what you did.

Regards,

Lennert

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Eva Kemp

Participant

June 9, 2014 at 15:32

I’ve also updated form-shipping.php file.
I’ve just copied the file from plugins/woocommerce/templates/checkout folder to themes/theleader/woocommerce/checkout (for some reason files in the theme directory weren’t updated after the plugin update).

Regards,
Eva Kemp.

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lennert@bsur.com

Participant

June 9, 2014 at 15:51

Eva,

Thanks. It works now.

Regards,

Lennert

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Eva Kemp

Participant

June 9, 2014 at 16:01

You’re welcome.

Regards,
Eva Kemp.

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dinnae

Participant

June 24, 2014 at 02:37

Just in case anyone else is reading this and having the same issue – I updated to latest version of wooco and still got the system status warning. When I checked my WC system status – it was the review-order.php file that needed to be updated. I downloaded the latest version of wooco, grabbed that file from woocommerce>templates>checkout and then ftp’d it to wp-content/themes/legenda/woocomerce/checkout. Warning gone!

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