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Woocommerce checkout page slow / random wsod

This topic has 2 replies, 2 voices, and was last updated 8 years ago ago by Eva Kemp

NMA

Participant

November 25, 2016 at 14:39

Hello,

We are having issues with woocommerce checkout page for like a month or so. Users sometimes see a blank page after they select payment method and press “Esita tellimus” (make an order) on checkout page.

We couldn’t reproduce the issue, and can’t find any useful info in server logs, but users sent us screenshots of blank page with “http://odavprint.ee/et/checkout” url in browser. There are no php errors, nor apache errors tracked by web server. We’ve also tried switching wordpress to debug mode but still there are only php notices, no errors at all. The only php notice which may be relevant is WC_Shortcode_Checkout->output was called with an argument that is <strong>deprecated</strong> since version 2.1! "order" is no longer used to pass an order ID. Use the order-pay or order-received endpoint instead. in /var/www/odavprint.ee/wp-includes/functions.php on line 3891, but still that shouldn’t cause such a critical problem.

Please, contact administrator
for this information.

#147000 Copied Theme version: 2.7.1 WooCommerce version: 2.6.7

1 Answer

Eva Kemp

Support staff

November 25, 2016 at 20:42

Hello,

Please check if the issue persists with default Woocommerce theme Storefront https://woocommerce.com/storefront/ . Also update Royal theme to the latest version. Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#147048 Copied
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