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Woocommerce – Checkout – Remember password

This topic has 6 replies, 2 voices, and was last updated 9 years, 4 months ago ago by Eva Kemp

Simon

Participant

July 22, 2015 at 12:35

Hi. Today I have noticed, that when we checkout on our testing site it will ask if the browser should remember the password and username. Have tested this in FireFox and Chrome. Same result, it will try to remember the phone number instead of the username. Please see below:

Remember Password Broken

Regards,
George

#76429 Copied

5 Answers

Eva Kemp

Support staff

July 22, 2015 at 13:44

Hello,

Please clarify how we can replicate this issue. I tried to checkout on your site and didn’t get such notification.

Regards,
Eva Kemp.

#76471 Copied

Simon

Participant

July 22, 2015 at 14:48

Hi Eva. Thank you for looking into this matter. I did manage to reproduce this issue, please see img below:

Remember Password Broken

To achieve this:

1/ In the backend, please turn OFF the maintenance mode.
2/ Logout from the backend
3/ You should be able to visit the frontend as a new customer (not registered)
4/ Trying buying any product(s) and at the checkout tick the box to create an account with password (on this note, I would ask if there is an option to get the customer to type in his password twice?!)
5/ Proceed to payment. You should get the reminder for remembering the password for your phone number 🙂
6/ Turn maintenance mode back on from the backend.

Let me know if you managed to reproduce it.

Regards,
George

#76503 Copied

Eva Kemp

Support staff

July 22, 2015 at 17:40

Hello,

Thank you for explanation.
This is Woocommerce issue as the problem persists with default WordPress theme too. In this case you can try to untick “Automatically generate username from customer email” in Woocommerce > Settings > Accounts tab > Registration Options.
Check it after that. Otherwise you have to contact Woocommerce support concerning this issue.

Regards,
Eva Kemp.

#76552 Copied

Simon

Participant

July 23, 2015 at 17:17

It does look like it will try to remember the field before the password. Your workaround did solve this problem. Thank you Eva, good to have you 😉

Ticket closed.
G

#76770 Copied

Eva Kemp

Support staff

July 23, 2015 at 18:05

Hello,

You’re welcome.

Regards,
Eva Kemp.

#76784 Copied
Tagged: checkout, password, remember, safe, secure, woocommerce, wordpress
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