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Woocommerce Checkout State Dropdown Issue

This topic has 6 replies, 3 voices, and was last updated 6 years ago ago by Olga Barlow

sales@lucrorseo.com

Participant

November 2, 2018 at 01:12

I just installed the latest version of XStore and during the checkout process, the state field become a text field instead of a select dropdown. This leads to no shipping options because the shipping algo is based on weight and state.

Please, contact administrator
for this information.

#202180 Copied Theme version: 5.1.1 WooCommerce version: 3.5.1

5 Answers

Rose Tyler

Support staff

November 2, 2018 at 08:39

Hello,

If you use 5.1.1 theme version, you need to update XStore Core plugin to latest version (1.1.6).
Also, please describe in more details what exactly needs to be done to recreate the problem on the Checkout page.

Regards

#202189 Copied

sales@lucrorseo.com

Participant

November 5, 2018 at 22:39

Latest WooCommerce version 3.5.1 shows State as a text input field. I’m currently using 3.4.7 as a solution.

#202436 Copied

Rose Tyler

Support staff

November 6, 2018 at 08:52

Hello,

Our theme inherits WC functionality. If something works fine with Storefront (default WC theme) but doesn’t work with our theme, contact us and we will help.

Regards

#202461 Copied

sales@lucrorseo.com

Participant

November 6, 2018 at 16:43

Yes, other WooCommerce theme works with updated WooCommerce version and yours does not regarding State dropdown.

#202531 Copied

Olga Barlow

Support staff

November 7, 2018 at 14:15

Hello,

We don’t have described issue on our test installation and you are the first who reported about this issue, so, I suppose problem is related to some settings or plugins that you use. Anyway, we want to help you to solve the problem. Can you, please, update theme and plugin on your site and provide me temporary Dashboard and FTP access to your site to check and help you?
Or maybe create a staging site where we’ll be able to check the issue.
Regards

#202581 Copied
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