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Woocommerce disappeared after update, missing SHOP button

This topic has 8 replies, 3 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

theo

Participant

November 27, 2020 at 12:25

Woocommerce disappeared after update, missing SHOP button
i am facing this missing Woocommerce in my WP panel after latest updates.
This is very bad, i had closing my products configurations.
I am unable to reinstal (new configuration!) because plugin installer say that cannot do it cause the folder is already existing.

Please, contact administrator
for this information.

#261541 Copied Theme version: 7.1.3 WooCommerce version: latest 24 november

7 Answers

Rose Tyler

Support staff

November 27, 2020 at 13:24

Hello,

Describe the problem in more detail with screenshots. Provide temporary wp-admin and FTP access, so we can take a closer look.

Use the Lightshot screenshot tool to share the screenshot.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#261554 Copied

theo

Participant

November 27, 2020 at 16:32

at the latest upgrade, Woocommerce disappear from Plugins Menu

Please contact administrator
for this information.

#261602 Copied

Olga Barlow

Support staff

November 27, 2020 at 19:16

Hello,

We can’t log in to your Dashboard using credentials that you provided http://prntscr.com/vres21
You may connect to your server using FTP and check the wp-content/plugins/ folder, remove woocommerce folder there and then install the plugin from Dashboard (Plugins > Add new).

Regards

#261622 Copied

theo

Participant

November 28, 2020 at 11:26

Hello, thank you for your answer… very much!
But we are afraid to remove this folder, we hope that all products Data will stay the same as we compiled before.

Please contact administrator
for this information.

#261682 Copied

theo

Participant

November 28, 2020 at 22:53

We are asking if we remove the woocommerce folder, our data will stay in the new installation of a new Woocommerce

#261732 Copied

theo

Participant

November 28, 2020 at 22:54

go to our site

Please contact administrator
for this information.

#261733 Copied

Olga Barlow

Support staff

November 30, 2020 at 10:36

Hello,

I checked your site and see the WooCommerce plugin in the plugins list and the WooCommerce menu https://gyazo.com/0ad006e2feb0f3cf6b6c4868b85e7b67
So, have you sorted out?

Regards

#261865 Copied
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