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Woocommerce disappeared and layout misconfigured

This topic has 11 replies, 3 voices, and was last updated 2 years ago ago by paulkeys

paulkeys

Participant

January 31, 2023 at 02:25

I have a series of problems in my store: I want to know what happened to get this way. Basically

1) Wocoomerce is installed, but it doesn’t appear on the dashboard
2) Layout is all messed up. The page width is not the real one
3) Products do not appear
4) Page login: Decentralized login box

A series of problems. Waiting for a solution.

Please, contact administrator
for this information.

#345518 Copied Theme version: 9.0.3

10 Answers

Tony Rodriguez

Support staff

January 31, 2023 at 09:46

Hello @paulkeys,

We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking to see if the issue persists. It is possible that one of the additional plugins is causing the problem.

If the issue continues, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to investigate and provide assistance.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

#345556 Copied

paulkeys

Participant

February 1, 2023 at 15:41

Apparently the site stabilized after disabling the plugins, but without Woocommerce. The folder already exists, it had several products in the store registered. Despite the existence of the folder, inside the dashboard it is as if the plugin had not been installed. Another thing that is also unconfigured is the top menu. Anyway, the errors we found I believe are due to this absence and total misconfiguration of woocommerce. I need this fix to get my store up and running again.

Awaiting

Thanks

#345754 Copied

Rose Tyler

Support staff

February 1, 2023 at 17:04

Hello, Paulkeys

As you said you need to solve the problem with woocommerce first. To do this re-upload files of the WooCommerce plugin via FTP. You can provide us with FTP access and we will try to help you or contact the support of the WooCommerce plugin.
Once this problem will be solved, we will check the menu and help you.

Kind Regards,
8theme team

#345764 Copied

paulkeys

Participant

February 1, 2023 at 20:08

Hello!

Ok… I sent the ftp data in private

Thanks

Please contact administrator
for this information.

#345774 Copied
Rose Tyler

Support staff

February 2, 2023 at 08:35
Hello, Paulkeys

We can’t connect FTP:

Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing

Please try to connect to FTP using FileZilla by yourself.
Is there a restriction by IP or something else?

Kind Regards,
8theme team
#345815 Copied
paulkeys

Participant

February 2, 2023 at 14:37

You to try to put the hosting IP as the FTP server

Please contact administrator
for this information.

#345862 Copied

Rose Tyler

Support staff

February 2, 2023 at 16:53

Hello,

When we tried to install WooCommerce plugin via Dashboard then next error message appeared –
Instalação falhou: <!DOCTYPE html>      acessoriosvallentina.com.br | 524: A timeout occurred A timeout occurred Error code 524 Visit cloudflare.com for more information. 2023-02-02 14:47:28 UTC You Browser Working Prague Cloudflare Working acessoriosvallentina.com.br Host Error What happened? The origin web server timed out responding to this request. What can I do? If you're a visitor of this website: Please try again in a few minutes. If you're the owner of this website: The connection to the origin web server was made, but the origin web server timed out before responding. The likely cause is an overloaded background task, database or application, stressing the resources on your web server. To resolve, please work with your hosting provider or web development team to free up resources for your database or overloaded application. Additional troubleshooting information here. Cloudflare Ray ID: 7933b67a8c88b369 • Your IP: Click to reveal 176.98.73.25 • Performance & security by Cloudflare (function(){function d(){var b=a.getElementById("cf-footer-item-ip"),c=a.getElementById("cf-footer-ip-reveal");b&&"classList"in b&&(b.classList.remove("hidden"),c.addEventListener("click",function(){c.classList.add("hidden");a.getElementById("cf-footer-ip").classList.remove("hidden")}))}var a=document;document.addEventListener&&a.addEventListener("DOMContentLoaded",d)})(); 
so we would recommend you to contact your hosting provider about this error.

We’ve uploaded the WooCommerce plugin via FTP and activated it on your site.
Please check now.

Kind Regards,
8theme team

#345881 Copied

paulkeys

Participant

February 2, 2023 at 18:55

The server staff sent this message:

Thank you for waiting ?
In the case of the error is being caused by Woocommerce.
We recommend that you follow the guidance on their website and knowledge base so they can resolve this issue;
https://woocommerce.com/document/troubleshooting-fatal-error-plugin/

#345889 Copied

Rose Tyler

Support staff

February 3, 2023 at 08:46

Hello, Paulkeys

The problem was independent of the theme, and it seems to be solved now.
If this problem happens again, I am still not sure why it occurred, you will need to contact the support of the WooCommerce plugin.

Kind Regards,
8theme team

#345933 Copied

paulkeys

Participant

February 3, 2023 at 14:58

Thank You so much!

#345980 Copied
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