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WooCommerce does not send mail to me and to my client

This topic has 10 replies, 3 voices, and was last updated 2 days, 11 hours ago ago by Jack Richardson

Giorgi

Participant

July 2, 2024 at 09:39

Hello, I have a problem with sending an email,

WooCommerce does not send mail to me and to my client (When he/she buys the product).

I installed smtp Palgin, but it didn’t help either

But I definitely need to send mail to the administrator’s mails, so that the order does not miss.

#402701 Copied Theme version: 9.3.14

9 Answers

Rose Tyler

Support staff

July 2, 2024 at 09:46

Hello Giorgi,

Thank you for reaching out to us.

Please read this article – https://woocommerce.com/document/email-faq/

Check how emails work when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

If the issue continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#402703 Copied

Giorgi

Participant

July 2, 2024 at 23:33

I don’t understand what the problem is.

Normal emails are sent

See the logs in the photo:

When I turn on your Email Builder it doesn’t show anything

Files is visible for topic creator and
support staff only.

#402813 Copied

Rose Tyler

Support staff

July 3, 2024 at 07:04

Hello Giorgi,

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#402835 Copied

Giorgi

Participant

July 3, 2024 at 12:33

I want this email to reach customers –
no-reply@bombber.com

But when something is sold

Site should send an email to the main email of the site and also to the admins

Content is visible for topic creator and
support staff only.

#402900 Copied

Jack Richardson

Support staff

July 3, 2024 at 16:03

Dear @Giorgi,

I hope this message finds you well. We would like to kindly suggest that you reach out directly to the plugin’s author to inquire about its compatibility with our Email Customizer. Upon reviewing their official documentation, we noticed that such details about compatibility with any Email Customizers are not mentioned on their page. You can view the documentation here: https://prnt.sc/gPLwiu8pyWLE.

It may be necessary for the compatibility features to be integrated into their code, as there could be an issue with the initiation of triggers required for loading the customized email templates. For further assistance, you might consider contacting the plugin’s support team directly at: https://wphowto.net/contact.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

We can’t provide support for plugins of other developers. Thank you for understanding.

Thank you for your attention to this matter. Should you have any further questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#402944 Copied

Giorgi

Participant

July 4, 2024 at 16:50

My problem is not receiving and sending mails,
I installed that plugin because your email system was not work.
I will delete this palgin.

You have emails system in your theme, Which should solve all the problems but doesn’t work.

Fix it, I don’t need other plugins

#403155 Copied

Jack Richardson

Support staff

July 5, 2024 at 08:09

Dear @Giorgi,

I hope this message finds you well.

I would like to inform you that our XStore theme does not inherently provide a feature for sending emails automatically after a customer places an order on your website. This functionality is managed through the WooCommerce plugin.

However, we do offer a feature through our Email Customizer templates, which allows you to create and design your own templates for WooCommerce emails. This can be tailored to suit your preferences and brand identity. For more detailed information about our email builder, please refer to our documentation at: https://xstore.helpscoutdocs.com/article/146-xstore-built-in-woocommerce-email-builder.

It is essential to first ensure that all settings are correctly configured within the default WooCommerce email system. Once you have verified that everything is functioning properly, you may then proceed to enable the Email Builder and test its features.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#403223 Copied

Giorgi

Participant

July 5, 2024 at 20:12

Why does it work everywhere?

I pay money for everything to be configured.

I have not had such a problem anywhere, I could not solve the problem for a week.

#403310 Copied

Jack Richardson

Support staff

July 6, 2024 at 12:46

Dear @Giorgi,

I hope this message finds you well. We have yet to receive confirmation regarding whether you have tested the default functionality of the email plugin you are currently utilizing for automatic email dispatches.

Please be aware that we cannot ensure complete compatibility of our theme with all third-party plugins. There may be occasions where further customization of either the theme or the plugin is necessary to achieve seamless integration. Unfortunately, providing compatibility adjustments for all existing plugins falls outside the scope of our standard support services. Should you require further customization, additional steps will need to be taken.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

#403374 Copied
Tagged: fix woocommerce email sending, woocommerce client email issues, woocommerce email issues, woocommerce mail troubleshooting, woocommerce not sending emails, wordpress woocommerce mail problem
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