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Woocommerce email not sent with Xstore custom email tool

This topic has 5 replies, 3 voices, and was last updated 16 minutes ago ago by Andrew Mitchell

thibaultcomte

Participant

March 6, 2025 at 09:36

Hello there,

I have made 3 roders test on the shop and no email are send nor receive with the Email Builder tool from Xstore activated.

I have delete WP Rocket and the developer Mode is deactivated.

Can you please help me ?

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#436369 Copied Theme version: 9.4.8

4 Answers

Rose Tyler

Support staff

March 6, 2025 at 09:47

Hello,

Thank you for reaching out to us.

Please check how emails function when the XStore Email Builder is disabled (XStore > Email Builder).

We also recommend testing the email functionality with a default WooCommerce theme, such as Storefront (Appearance > Themes), instead of XStore.

Once you have completed these tests, please share the results with us.

Best regards,
8Theme’s Team

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thibaultcomte

Participant

March 6, 2025 at 10:10

Yep done that, and email still not send.
Even though the tool Email logs says emails are sent.
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thibaultcomte

Participant

March 6, 2025 at 10:54

ok I hav efix it with smtp and brevo thanks

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Andrew Mitchell

Support staff

March 6, 2025 at 10:54

Dear thibaultcomte,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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Woocommerce email not sent with Xstore custom email tool

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