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Woocommerce Error after them update - by Hooman1313

This topic has 5 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

Hooman1313

Participant

March 19, 2020 at 01:42

Hello there,
I received this error “Please enter an address to continue” on my chekout page after the latest update to the new Xstore version and i couldnt solve the problem in any way. Please help as soon as posible as it affected our business.
Thanks

Please, contact administrator
for this information.

#231460 Copied Theme version: 6.2.13 WooCommerce version: 4

4 Answers

Hooman1313

Participant

March 19, 2020 at 04:38

I enabled billing country and it works now but i don’t want to have billing country on my form like before!

#231462 Copied

Rose Tyler

Support staff

March 19, 2020 at 08:22

Hello,

Do you have this problem with a default WC theme (Storefront) or with our theme only?
Try to disable 3rd party plugins and check if one of the plugins causes the problem.
Let us know results.

Regards

#231466 Copied

Hooman1313

Participant

March 20, 2020 at 01:15

Hi, the issue is with your theme, It was working well before X store theme update and i didn’t install any new plugin!

#231508 Copied

Olga Barlow

Support staff

March 20, 2020 at 13:28

Hello,

I suppose your issue appeared after WooCommerce plugin update, not after theme update because once we enabled the official WooCommerce theme Storefront we got the same problem https://gyazo.com/72807306f61431fc486fb09d779a20b8
Probably some of the third-party plugins, for example, WooCommerce Checkout Field Editor may cause the issue. Try to disable plugins and check. Once you detect which one is the reason of the problem contact plugin author to the issue.
Theme support can do nothing if your checkout does not work even with the default theme because of third-party plugin.

Regards

#231528 Copied
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