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WOOCOMMERCE ERROR MESSAGE - by joestam - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 4 years, 2 months ago ago by Olga Barlow

joestam

Participant

August 25, 2020 at 10:18

Hello there is an woocommerce error message but its readable can you fix it please?
https://isocks.minimal.gr/wp-content/uploads/2020/08/WOO_CHECKOUT_ERROR.jpg
Thanks

Please, contact administrator
for this information.

#249155 Copied Theme version: 6.3.9.3 WooCommerce version: 4.4.1

11 Answers

Rose Tyler

Support staff

August 25, 2020 at 10:48

Hello,

Here is what I can see on your checkout page – https://prnt.sc/u5gzlz
Please clear cache and check one more time, check via another browser, describe in more detail what should be done to recreate the problem.

Regards

#249165 Copied

joestam

Participant

August 25, 2020 at 10:56

Hello i just clear the cache but the problem consists. In my previous print screen the message dosent appear like yours. It says about ckeck on the policy, i do check it but nothing happens.

#249169 Copied

Rose Tyler

Support staff

August 25, 2020 at 13:22

Hello,

Go to Appearance > Themes > install and activate Storefront theme and test if you have the same problem when the default WooCommerce theme is activated. Keep in mind that widgets (Appearance > Widgets) could be messed up after switching and you will need to place them back once enable XStore again.
Let me know if you have the mentioned problem when the default theme is activated.

Regards

#249192 Copied

joestam

Participant

August 25, 2020 at 14:37

PLEASE can you do it? Im afraid to change the Theme…

#249218 Copied

joestam

Participant

August 26, 2020 at 13:38

hello any news please? Is it possible to fix this major problem?
Thanks in advance.

#249420 Copied

Olga Barlow

Support staff

August 26, 2020 at 17:17

Hello,

I see that error comes from the Code Snippets plugin http://prntscr.com/u6bt17
Once plugin is disabled everything works.

Regards

#249482 Copied

joestam

Participant

August 26, 2020 at 20:45

Thanks now its working.

#249525 Copied

joestam

Participant

August 26, 2020 at 20:55

Dear Olga, i little problem, since i remove Code Snippets i need to remove form Single Product pages the CATEGORIES and TAGS please,
how can i do that?

#249527 Copied
Rose Tyler

Support staff

August 27, 2020 at 08:25
Hello,

Add the next code in Theme Options > Theme Custom CSS:
```
.single-product .product_meta .products-page-cats,
.single-product .product_meta .tagged_as {
    display: none;
}
```
Regards
#249562 Copied
joestam

Participant

August 31, 2020 at 18:06

Thank you very much!!!!!!

#250042 Copied

Olga Barlow

Support staff

August 31, 2020 at 18:18

You are welcome.

Regards

#250051 Copied
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