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Woocommerce – Errors when using demo content

This topic has 12 replies, 3 voices, and was last updated 6 months ago ago by Rose Tyler

thegaz75

Participant

May 16, 2024 at 12:18

I’m seeing lots of errors when importing the demo content for the car parts demo. This has been a real struggle to get this theme installed, I’ve never had so many issues from a theme!
The errors all seem to be from Woocommerce and at the moment specifically class-wc-autoloader.php. I’m about to give up on this theme so can somebody please tell me what’s going wrong here?

Please, contact administrator
for this information.

#395459 Copied Theme version: 9.3.9

11 Answers

Rose Tyler

Support staff

May 16, 2024 at 12:29

Hello, thegaz75,

Thank you for reaching out and sharing your concerns with us.

You need to fix the memory error https://prnt.sc/_cIqAm8Mw7UI Contact your hosting provider to get help, or read this article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
Let us know once it will be fixed.

Also, provide FTP access, and we will check the situation on your site more deeply.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#395465 Copied

thegaz75

Participant

May 16, 2024 at 12:36

The memory_limit is now at 512m, surely it doesn’t need any more than that?

#395468 Copied

Rose Tyler

Support staff

May 16, 2024 at 12:46

Hello, thegaz75,

https://prnt.sc/CSFM0eRsGRQq

Please provide FTP access.
Once you provide the required data, I will be able to pass your question to our dev team.

Best Regards,
8Theme’s Team

#395475 Copied

thegaz75

Participant

May 16, 2024 at 14:07

I’ve added the FTP access in my first message.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#395492 Copied

Jack Richardson

Support staff

May 16, 2024 at 15:07

Dear @thegaz75,

I hope this message finds you well.

We have reviewed the system requirements and settings for XStore, WooCommerce, and Elementor on your server, as previously discussed. It appears that the values reported do not align with the recommended configurations for these platforms. To ensure optimal performance and compatibility, it may be necessary to adjust these settings.

We kindly suggest contacting your hosting provider to review and configure the necessary requirements correctly. It is possible that adjustments need to be made outside of the php.ini file, as indicated in your current setup: https://prnt.sc/uuK4aKMfoBLm.

For clarity, here are the discrepancies we noted in your php.ini settings compared to the recommended values:
– max_execution_time: Currently set to 600, whereas the setting is 200 for both XStore and WooCommerce.
– post_max_size: Currently set to 200M, whereas the setting is 64M for XStore, Elementor, and WooCommerce.

Please address these discrepancies with your hosting provider at your earliest convenience.

Thank you for your attention to this matter. Should you require any further assistance or clarification, please do not hesitate to reach out.

Best Regards,
Jack Richardson
8Theme’s Team

#395503 Copied

thegaz75

Participant

May 16, 2024 at 15:19

I’ve adjusted these values but still the same errors

#395504 Copied

Jack Richardson

Support staff

May 17, 2024 at 08:12

Dear @thegaz75,

I hope this message finds you well. We have encountered a few issues that require your attention:

1. **FTP Access Error**: While attempting to access your FTP, we encountered the following error: “530 Login failed. Please verify the username and password supplied, and ensure that FTP access has been unlocked. You may need to check your control panel or contact your support team for further assistance.”

2. **Update on Website Functionality**: We have implemented a new filter in your child-theme/functions.php: add_filter('etheme_ajaxify_elementor_widget', '__return_false');. This modification is intended to prevent XStore from Ajaxifying all Elementor widgets across the website. It appears to have resolved the frontend errors successfully as a temporary solution.

3. **Server Error on Page Content**: We are still experiencing a server error when attempting to load specific page content, which can be viewed here: https://prnt.sc/_rLTLcMRFZUS. Unfortunately, without FTP access, we are unable to diagnose the cause of this error. We kindly request that you provide us with the necessary FTP credentials.

Additionally, it would be beneficial if you could contact your hosting provider to review the error logs. This may help identify if there are any permission limitations on your server that need to be addressed. For instance, if your WordPress admin folder is password-protected and a password is not entered, an HTTP 401 error page may be displayed on the WordPress login and admin pages.

We appreciate your prompt attention to these matters. Ensuring smooth and efficient operation of your website is our top priority. Please do not hesitate to reach out if you have any questions or need further assistance.

Best Regards,
Jack Richardson
8Theme’s Team

#395563 Copied

thegaz75

Participant

May 17, 2024 at 08:43

Hi,

FTP is unlocked now and I’ve attached the log file for you.

#395568 Copied

Jack Richardson

Support staff

May 17, 2024 at 14:25

Dear @thegaz75,

We hope this message finds you well. We are writing to inform you that we have updated the WordPress constant in your wp-config.php file by setting define( 'WP_MEMORY_LIMIT', '256M');. Because, in your debug you have error that caused memory limit issue -> https://prnt.sc/OJPolRxHfTkl. Additionally, we have removed the previously added code from your child-theme/functions.php file, as it was intended as a temporary debugging solution. You can view the changes here: [https://prnt.sc/bXHQGDjPmZv1].

We are pleased to report that there are currently no errors on your frontend, which can be confirmed via this link: [https://prnt.sc/P2s2LScShkQF]. Furthermore, all pages, posts, and other content are being saved successfully, as evidenced here: [https://prnt.sc/Y_2GObVyADHm].

Please take a moment to review these updates and let us know if everything is functioning as expected.

Best regards,
Jack Richardson
The 8Theme Team

#395643 Copied

thegaz75

Participant

May 17, 2024 at 15:12

Hi,

Thank you for the fix, it seems to be ok now.

#395657 Copied

Rose Tyler

Support staff

May 17, 2024 at 15:51

Dear @thegaz75,

You’re welcome!

Kind Regards,
8theme team

#395670 Copied
Tagged: demo content issues, fix woocommerce errors, troubleshooting woocommerce, woocommerce demo content, woocommerce errors, woocommerce templates, wordpress templates
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