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Woocommerce gallery images are not showing for all products

This topic has 17 replies, 3 voices, and was last updated 7 months, 4 weeks ago ago by Luca Rossi

goducks

Participant

January 5, 2024 at 00:20

Hello, some woocommerce products are properly showing gallery images while others do not show any. There do not seem to be any differences between the products showing and not showing their galleries. Can you please help with some ideas? I have tried turning off all other plugins already and everything seems up to date.

product without gallery showing:
https://unitedfloorsvictoria.ca/product/allure-5506-gold-27-wide-runner/

Product with gallery showing:
https://unitedfloorsvictoria.ca/product/abruzzo-11100-stone/

#378617 Copied Theme version: 9.2.5 WooCommerce version: 8.4.0

16 Answers

Rose Tyler

Support staff

January 5, 2024 at 14:40

Hello, Goducks,

We appreciate you contacting us with your concerns about the gallery images on your WooCommerce website. Upon reviewing the situation, we have examined both products in question. However, for the product titled “Abruzzo 11100 Stone” available at https://unitedfloorsvictoria.ca/product/abruzzo-11100-stone/, we were unable to locate the gallery as indicated in the screenshot provided here: https://prnt.sc/otor-ggM8bTS.

To assist us in gaining a clearer understanding of the issue and to better address your needs, could you kindly provide additional screenshots or a video demonstration? Please upload these files to a file-sharing service and share the link with us.

Furthermore, we request that you provide temporary administrative access to your WordPress site. This will enable us to review your settings in detail and work towards a resolution.

We are committed to ensuring a prompt and effective solution to your concern and thank you in advance for your cooperation.

Kind Regards,
8theme team

#378738 Copied

goducks

Participant

January 5, 2024 at 18:24

Hi there, on my end, the gallery is showing fine in Chrome, but not Firefox it seems. It looks like there is more than one issue going on here. So now the issue is that on the page: https://unitedfloorsvictoria.ca/product/abruzzo-11100-stone/
the gallery shows on Chrome, but not Firefox. And on the page:
https://unitedfloorsvictoria.ca/product/allure-5506-gold-27-wide-runner/
the gallery does not show on either browser. What access do you need to look into this? Again, I have tried to disable all plugins to trouble shoot and nothing changes.

#378809 Copied

Rose Tyler

Support staff

January 7, 2024 at 09:13

Hello, Goducks,

We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Kind Regards,
8theme team

#378909 Copied

goducks

Participant

February 13, 2024 at 00:53

Hi there, this issue is still persisting, i have attached the credentials required.

galleries not showing on these products that are listed as “runners”

https://unitedfloorsvictoria.ca/product/allure-5506-gold-27-wide-runner/

https://unitedfloorsvictoria.ca/product/allure-5441-multi-27-wide-runner/

Please contact administrator
for this information.

#383201 Copied

goducks

Participant

February 13, 2024 at 00:54

Hi there, this issue is still persisting, i have attached the credentials required.

Please let me know what else is needed.

Please contact administrator
for this information.

#383202 Copied

Rose Tyler

Support staff

February 13, 2024 at 09:04

Hello, Goducks,

We appreciate your prompt response.

Please provide FTP access also.

Kind Regards,
8theme team

#383224 Copied

goducks

Participant

February 13, 2024 at 21:22

They are listed in the private area for this response, thank you for your assistance!

Please contact administrator
for this information.

#383291 Copied

Luca Rossi

Support staff

February 14, 2024 at 13:24

Hi @goducks,

Are you not going to add the image for each variation product? If yes, you don’t have to enable the Variation Gallery option:

https://prnt.sc/cZV3JycQS2js

After disabled the Variation Gallery option, all the gallery of products are working fine now.

– https://unitedfloorsvictoria.ca/product/allure-5441-multi-27-wide-runner/
– https://unitedfloorsvictoria.ca/product/allure-5506-gold-27-wide-runner/
– https://unitedfloorsvictoria.ca/product/abruzzo-11100-stone/

Kind Regards,
8theme team

#383347 Copied

goducks

Participant

June 20, 2024 at 19:47

Hello again, this problem has returned and the original solution provided here doesn’t work anymore. Can I please get assistance?

#400720 Copied

Luca Rossi

Support staff

June 21, 2024 at 08:27

Dear @goducks,

We hope this message finds you well. We are currently reviewing products and have noticed that several items only display a featured image. Could you kindly provide us with additional products that include image galleries?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#400769 Copied

goducks

Participant

June 21, 2024 at 17:14

https://unitedfloorsvictoria.ca/product/abruzzo-11100-stone/
https://unitedfloorsvictoria.ca/product/allure-5506-gold-27-wide-runner/

#400883 Copied

Luca Rossi

Support staff

June 22, 2024 at 17:47

Dear @goducks,

We hope this message finds you well.

We would like to inform you of the following updates we have implemented in the XStore Theme Options and Elementor settings:

1. The specific option has been disabled in the XStore Theme Options, as shown here: https://prnt.sc/iJeHsTo1NZ1x
2. Subsequently, we have also disabled the corresponding option in Elementor, visible at: https://prnt.sc/qZonr5qYS05D

Following these adjustments, everything appears to be functioning correctly.

Could you kindly verify the changes at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

#401031 Copied

goducks

Participant

June 24, 2024 at 18:41

Hey there, yes everything seems to be working great thank you.

Just to be clear, in the future both of these options need to remain “off” or “disabled” for the gallery function to work?

Will there be an update that enables compatibility with Swiper Library 8.45 in the future?

Thanks again.

#401313 Copied

Luca Rossi

Support staff

June 25, 2024 at 04:35

Dear @goducks,

Please maintain the current settings as they are for the time being.

Our development team will be reviewing the Swiper Library version 8.45 for inclusion in future updates.

Thank you for your attention. We will keep you informed on any progress.

Best regards,
The 8Theme Team

#401358 Copied

goducks

Participant

June 27, 2024 at 01:25

Hello again, I changed the site to use the Elementor single product builder and now the gallery is gone again. What do I need to change to have it reappear?

https://unitedfloorsvictoria.ca/product/allure-5506-gold-27-wide-runner/

#401938 Copied

Luca Rossi

Support staff

June 27, 2024 at 04:41

Hi @goducks,

In this case, we have to enable the Swiper library again.

Everything is working fine now.

Can you please check?

Best regards,
The 8Theme Team

#401944 Copied
Tagged: fix woocommerce image problems, product image display issues, troubleshooting woocommerce images, woocommerce gallery images, woocommerce product gallery, woocommerce wordpress themes, wordpress ecommerce solutions
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