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Woocommerce image gallery problems - by fluffy

This topic has 16 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

fluffy

Participant

February 19, 2018 at 16:28

Hi there,

when we set up our products, we add a featured image and some images in the gallery.
1. But, when we hit a image in the gallery it always shows the one after the selected.
2. Next problem is, that the first 2 images are not showing in the gallery.
3. Also, the gallery shows more positions than images added.
4. When we disable the gallery slider function (theme options), all gallery images are displayed as big images below each other. No thumbnails.

We have this problems in 2 sites.

I hope you can help us in this.

Best regards,
Didi

Please, contact administrator
for this information.

#185531 Copied Theme version: 3.3 WooCommerce version: 3.3.1

15 Answers

Rose Tyler

Support staff

February 20, 2018 at 08:54

Hello,

The wp-admin credentials are incorrect. Please check them.
1-3. Please check if the same issue persists only with our theme or with a default theme too.
Also, try to disable all 3-rd party plugins and then check.
4. Behavior like this is normal if you disable the gallery option.

Regards

#185596 Copied

fluffy

Participant

February 20, 2018 at 16:58

Hi Rose,

thx for your reply.

1-3:
I disabled the WooPress theme and activated Twenty Sixteen theme.
Than everything looks nice and working properly.

Also i disabled all third party plugins. The issue stays the same.

After updating to the new theme version.
Lots of things are not working, like:
– no favicon field (only WooPress favicon)
– the custom css field is not working

Any idea?

Best regards,
Didi

Please, contact administrator
for this information.

#185703 Copied

Rose Tyler

Support staff

February 20, 2018 at 17:03

Hello,

1-3. Please clear cache and check now.
4. You may change the icon via Customizer http://prntscr.com/ih7qnm
5. Please create an empty dynamic.css file in woopress-child theme folder and set permissions 777 for the file + add wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' ); in woopress-child/functions.php file. Then go to Theme Options and re-save them.

Regards

#185705 Copied

fluffy

Participant

February 20, 2018 at 17:24

Hi,

favicon is working now.

But css is not.
I followed your instructions and deleted the cache.
No changes.

Also the WooCommerce issues are present.

What to do?

#185707 Copied

fluffy

Participant

February 20, 2018 at 17:41

When i add the custom css style’s to the Customizer, its working.
Extra CSS field.

Strange.

#185708 Copied

Robert

Participant

February 20, 2018 at 19:07

Same issues here.

Custom CSS doesn’t load and images don’t display on Woocommerce product pages.

Deactivated all plugins, makes no difference. Used a different theme, issue goes away.

#185717 Copied Theme version: 4.0 WooCommerce version: 3.3.2

fluffy

Participant

February 20, 2018 at 19:13

So, what will be our next step?
Do you have any idea what can be the problem?

#185718 Copied

Rose Tyler

Support staff

February 21, 2018 at 14:46

Hello, @fluffy

Please provide FTP access in Private Content.

Regards

#185839 Copied

Rose Tyler

Support staff

February 21, 2018 at 14:50

Hello, @Robert

1. Please create an empty dynamic.css file in woopress-child theme folder and set permissions 777 for the file + add wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' ); in woopress-child/functions.php file. Then go to Theme Options and re-save them.
If the problem with custom css won’t be solved, please provide us with temporary wp-admin and FTP access.
2. You updated WC to version 3.3.2. We plan to release the new update with compatibility WC 3.3.2 within next day. Follow our updates.

Regards

#185840 Copied

Robert

Participant

February 21, 2018 at 16:34

Hi Rose

Thank you for your help.
The CSS fix worked. I await the new update.

Many Thanks

Rob

#185872 Copied

fluffy

Participant

February 21, 2018 at 16:56

Hi Rose,

the custom css field within the theme options is not working yet.
Only the Extra CSS field in the customizer does work. Just for your information.

Please find the credentials below.

Best regards,
Didi

Please, contact administrator
for this information.

#185874 Copied

Rose Tyler

Support staff

February 22, 2018 at 09:31

Hello, @fluffy

You forgot to include the dynamic.css in woopress-child/functions.php file. Please check custom css now.
The problem caused by your custom css code https://gyazo.com/4dbed84971c2e77bd2abf77b3791b48d https://gyazo.com/6a5c5bed1f1a91a74cb9cd4c9ff4b6d0 https://gyazo.com/b86e94f522cbb2c3e12c477c21e3d1c4 You need to change or remove the code http://prntscr.com/ii68pw

Regards

#185939 Copied

Rose Tyler

Support staff

February 22, 2018 at 09:32

Hello, @Robert

You’re welcome!
Thanks for using our theme.

Regards

#185941 Copied

fluffy

Participant

February 22, 2018 at 20:49

VERY BIG THANKS TO ROSE AND STAFF!!!
I`m very happy that the image issue is resolved.

Only thing i noticed is, that the custom css field still doesn`t recognize my changes.
Only the Extra CSS field does notice my changes.

Again thanks for your effort.

Best regards,
Didi

#186050 Copied

Rose Tyler

Support staff

February 23, 2018 at 08:40

Hello, @fluffy

You’re welcome!
Please see screenshots http://prntscr.com/iimekb > http://prntscr.com/iimeo4 After adding code in Custom css in Theme Options do not forget to clear cache.

Regards

#186072 Copied
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