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WooCommerce installation wizard Crashes with XStore Child theme.

This topic has 6 replies, 2 voices, and was last updated 11 months, 1 weeks ago ago by Rose Tyler

Nielspeeter

Participant

January 12, 2024 at 11:04

My website crashes when I use the XStore Child theme. There are no other plugins installed, and the PHP/server meets the system requirements. However, it crashes when I open the WooCommerce installation wizard. I have included the website log below.

Please, contact administrator
for this information.

#379683 Copied Theme version: .9.2.5 WooCommerce version: No WooCommerce

5 Answers

Rose Tyler

Support staff

January 12, 2024 at 12:17

Hello, Nielspeeter,

Thank you for reaching out to us with your concern.

We kindly request that you downgrade the PHP version to 8.1 and subsequently attempt to activate the WooCommerce plugin. Upon completion, please inform us of the outcome.

Also, check if WooCommerce can be installed when not our theme, but the default woocommerce theme – Storefront is activated.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#379697 Copied

Nielspeeter

Participant

January 12, 2024 at 12:37

I get the following error on PHP 8.1: ‘There has been a critical error on this website’. However, I can install it with the normal WooCommerce theme

#379703 Copied

Rose Tyler

Support staff

January 12, 2024 at 12:51

Hello, Nielspeeter,

We appreciate your prompt response.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Also, provide us with FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind Regards,
8theme team

#379704 Copied

Nielspeeter

Participant

January 12, 2024 at 13:44

I have enabled Debug mode.
The FTP records are in the Private content section.

Please contact administrator
for this information.

#379707 Copied

Rose Tyler

Support staff

January 12, 2024 at 14:08

Hello, Nielspeeter,

We would like to inform you that there was an issue with the incorrect upload of the XStore theme. Our team has addressed this problem by successfully re-uploading the archive.

To ensure optimal performance, we kindly ask that you clear your cache and verify the changes at your earliest convenience.

Thank you for your attention to this matter.

Kind Regards,
8theme team

#379715 Copied
Tagged: fix xstore theme issues, troubleshoot woocommerce installation, woocommerce installation, woocommerce wizard crash, wordpress woocommerce themes, xstore child theme
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