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Woocommerce mails don’t show pictures when xstore is activated

This topic has 16 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

helloaksjhf

Participant

May 13, 2023 at 22:09

Hi,
when I try to receive mails, the pictures are always missing, they don’t load (image 1)
thanks for your help

Please, contact administrator
for this information.

#356574 Copied Theme version: 9.1.4.

15 Answers

Rose Tyler

Support staff

May 14, 2023 at 08:34

Hello, Helloaksjhf,

Thank you for getting in touch with us.

Private Content.

Kind Regards,
8theme team

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for this information.

#356584 Copied

helloaksjhf

Participant

May 14, 2023 at 09:19

Private content

Please contact administrator
for this information.

#356591 Copied

Rose Tyler

Support staff

May 14, 2023 at 10:15

Hello,

We can enter the site unlock username and password and see the image, but as you can see from our screenshot the image from your site is not visible without this, so it can be reason for the problem in your emails.
You need to remember how you added the lock popup, then disable it at all, and test emails then.
Let us know the result, please.

Kind Regards,
8theme team

#356597 Copied

helloaksjhf

Participant

May 14, 2023 at 11:46

Hello!
I turned the password lock off, but it does not work.

#356600 Copied

Rose Tyler

Support staff

May 15, 2023 at 12:47

Hello,

We have conducted a test by sending an email to our test address and the results can be found at the following link: https://prnt.sc/X71Km57TEafe No issues were visible.
It is possible that something in your email settings is blocking images from being displayed – https://support.google.com/mail/answer/145919?hl=en&co=GENIE.Platform%3DDesktop

Kind Regards,
8theme team

#356735 Copied

helloaksjhf

Participant

May 15, 2023 at 23:58

I am sorry but I sent a mail and I still don’t get the images on all my apple devices… image 1

Please contact administrator
for this information.

#356817 Copied

Rose Tyler

Support staff

May 16, 2023 at 07:24

Hello,

1/ Please check your mails via other devices.
2/ Do other emails containing images appear?
3/ All works fine when our XStore > Built-in Email Builder is disabled?

Kind Regards,
8theme team

#356842 Copied

helloaksjhf

Participant

May 16, 2023 at 10:51

1/ via outlook the display of the images is correct
2/ no

it seems that this problem includes only the display of apple mail, but this is awful, please help me

#356865 Copied

Rose Tyler

Support staff

May 16, 2023 at 10:59

Hello,

Thank you for your response.
Please reply also on: Does all works fine when our XStore > Built-in Email Builder is disabled?

Kind Regards,
8theme team

#356866 Copied

helloaksjhf

Participant

May 16, 2023 at 12:12

No, it does not work either

#356870 Copied

Rose Tyler

Support staff

May 16, 2023 at 12:20

Hello,

Thank you for your response.
It means the situation is independent of our theme code.
You can one more time confirm it by activating the default WooCommerce theme – Storefront and checking the work of emails.
We would recommend you contact the support of WooCommerce, maybe they will be able to give you some advice.

Kind Regards,
8theme team

#356871 Copied

helloaksjhf

Participant

May 16, 2023 at 23:35

I understand all that, the funny thing is that I have two domains with the same provider, each with a Woocommerce store with xstore theme and with one store works the mail with images and with the other not.

Please contact administrator
for this information.

#356929 Copied

Rose Tyler

Support staff

May 17, 2023 at 08:24

Hello,

Thank you for your response.

As was mentioned, this situation is independent of our theme. Did you do the test we asked for? In this case, all we can do is to sagest you to contact the support of WooCommerce and maybe your hosting provider.

We hope this information is helpful.

Kind Regards,
8theme team

#356952 Copied

helloaksjhf

Participant

May 17, 2023 at 09:52

Yeah, I did the test.
Now, it seems like only the product pictures load on the mails, but the pictures I added with the image section from the email builder (logo…) don’t.

#356968 Copied

Rose Tyler

Support staff

May 19, 2023 at 11:05

Hello,

Thank you for your response.

Unfortunately, we can’t suggest a ready solution from our side right now. You can disable the Built-in Email Builder.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#357209 Copied
Tagged: email, images, showing, themes, woocommerce, wordpress, xstore
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