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Woocommerce mails not sending and can’t update

This topic has 11 replies, 2 voices, and was last updated 2 years, 4 months ago ago by luc

luc

Participant

June 21, 2022 at 17:56

Hi,

Since updating to the latest version of WooCommerce and WordPress now there are no mails sending with the builder layout. The mails from WooCommerce with the stock status are sending ok.

I searched if there is a update of the theme or core plugin. But there wasn’t any in WordPress.

So I renewed my license to check and get support. I hope you guys can help me. Thanks

Core plugin version: 4.0.8

Please, contact administrator
for this information.

#326469 Copied Theme version: 8.0.8 WooCommerce version: 6.6.0

10 Answers

luc

Participant

June 21, 2022 at 18:06

Update 1: I just managed to update the core plugin to 4.2.1. Theme is still version: 8.0.8
But I see this to late: Never update the XStore Core plugin if you have not updated the XStore theme to the latest version yet!

Update 2: I’ve updated the theme via the Envato marked plugin to Version 8.2.1. Is it a problem to update the core plugin first and then the theme?

Update 3: I try to simulate the error again. Please wait 😀

Update 4: The mailing problem is solved. I think the older version of the theme doesn’t supported the latest version of woocommerce/wordpress.

I have two new questions: The dropdown menu with a HTML Block doesn’t load. ( https://www.expandsupps.com/media/2022/06/Schermafbeelding-2022-06-21-om-19.37.24.png )And I can’t turn on the new sale booster items.

#326470 Copied

luc

Participant

June 21, 2022 at 19:31

And a before/after on mobile, now there is quantity? Before it was nice next to the button.
https://www.expandsupps.com/media/2022/06/IMG_2365.png
https://www.expandsupps.com/media/2022/06/IMG_2366.png

#326472 Copied

luc

Participant

June 21, 2022 at 20:40

This fatal error is shown since this morning before updating.

Please contact administrator
for this information.

#326474 Copied

Rose Tyler

Support staff

June 22, 2022 at 09:28

Hello,

Thanks for using our theme and for contacting us.
We are glad that you solved some errors by yourself.
Please let us know what errors (one by one) need assistance from our side.

Regards

#326498 Copied

luc

Participant

June 22, 2022 at 09:47

Hi Rose,

Thanks for the reply.

For these errors we need assistance please:

1. The dropdown menu with a HTML Block doesn’t load. ( https://www.expandsupps.com/media/2022/06/Schermafbeelding-2022-06-21-om-19.37.24.png )

2. And I can’t turn on the new sale booster items.

3. At first the amount selector on mobile versions was left to the add to cart button. Now it is above the add to cart button.
Before/after screenshots: https://www.expandsupps.com/media/2022/06/IMG_2365.png
https://www.expandsupps.com/media/2022/06/IMG_2366.png

4. Sometimes there is a fatal error at the product page, I put the error at the private content area.

Please contact administrator
for this information.

#326503 Copied

Rose Tyler

Support staff

June 22, 2022 at 12:35

Hello,

1/ I do not see the problem – https://prnt.sc/plTEUwImVcj3
Try to disable “Menu Dropdown Ajax Loading” and “Menu Dropdown Cache” via Theme Options > Speed Optimization.
Clear all cache and check the menu.
2/ Activated – https://prnt.sc/sRmibytH6k12 > https://prnt.sc/xXse1MchvWJR https://prnt.sc/OqMqad3MT_-d > https://prnt.sc/39qK7Xb6omF0 Please check.
3/ Yes, it was changed. Do you want to change it to the old view?
4/ I’ve passed it to our dev team. What should we do to be able to see the error on the product page?

Regards

#326559 Copied

luc

Participant

June 22, 2022 at 14:29

1. Thanks it worked.

2. Thanks, it works, I can’t turn of the cart/checkout one. https://www.expandsupps.com/media/2022/06/Schermafbeelding-2022-06-22-om-15.00.12.png

3. Please change it to the old view: https://www.expandsupps.com/media/2022/06/IMG_2366.png

4. I will try to simulate the problem. I got this error from the error log. (See private content)

I have a new question: Is it possible to change the location of the fake user viewer?

Please contact administrator
for this information.

#326588 Copied
Rose Tyler

Support staff

June 22, 2022 at 15:23
Hello,

2/ Those options are enabled now -> https://prnt.sc/uKCaJpW4nIf6 and https://prnt.sc/VktVDXRcnHKJ. If you want to disabled/enable but you can then please, clear browser cache and check again.

3/ Add next custom css to Theme Options -> Theme Custom CSS -> Mobile
```
    .single-product-builder .et_product-block form.cart {
        flex-direction: row;
    }
    .et_product-block .cart .quantity {
        margin: 0 var(--single-add-to-cart-button-spacing,15px) 0 0;
    }
    .single-product-builder .et_product-block .single_add_to_cart_button {
        min-width: unset;
    }
    .single-product-builder .et_product-block form.cart .quantity-wrapper:before {
        display: none;
    }
```
4/ What are the steps to reproduce the issue ? Could you please, write them for us or check the log a bit later (your log could be updated when we checked the problem and implemented our solution).
Also, there is no reason to copy the full log to private content – screenshot of log will be enough for next time.
5/ Yes, we added you example of filters in your child-theme/functions.php
before -> https://prnt.sc/QV1OvTpWfDJm
after -> https://prnt.sc/vxKPjzQ2p0yg
Backend -> https://prnt.sc/g9PfKa0cPifc

Please post different questions via separate topics, next time – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Regards
#326605 Copied
Rose Tyler

Support staff

June 22, 2022 at 15:47

Sometimes there is a fatal error at the product page, I put the error at the private content area – fixed. Changes were made in xstore/framework/woo.php
etheme_sale_label_percentage_text()

Regards

#326610 Copied

luc

Participant

June 27, 2022 at 15:26

Thanks! It is fixed!

#327153 Copied
Tagged: best, mails, selling, sending, updating, woocommerce, woocommerce themes
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