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Woocommerce Min and Max Plugin Questions

This topic has 11 replies, 2 voices, and was last updated 7 months, 2 weeks ago ago by Luca Rossi

Shehzad Ghazi

Participant

April 30, 2024 at 19:05

Single Product page, when the SKU is set as for example 10, the up and down arrow stops at 10, but while entering the quantities manually, its lets the customer enter, then at the check out, it gives error and let the customer go back, at that time cart shows, that you have to reduce the quantity to 10,

but Variable products it works fine, it stop when going up and down arrow, at the maximum quantity, but when you manually enter more than 10, while hitting add to cart, it gives error and wont let you add it,

though I personally think, that it should be notice of maximum quantity allow on the page itself, like there is a limit on the item, but thats plugin issue.

https://prnt.sc/D6p4M57XUhQj

https://prnt.sc/NPIwrQ2crClk

we have switch to back to default theme, and it works fine, it wont let the customer enter more than maximum, and under there, it shows the message that more than 10 cant be added.

is there something we can do?

Please, contact administrator
for this information.

#393539 Copied Theme version: 9.3.8

10 Answers

Luca Rossi

Support staff

May 1, 2024 at 05:47

Hi @Shehzad Ghazi,

Please note that all the issues related to the 3rd party plugins are out of scope our support standard and they must be directed to the plugin’s author.

Should you require any additional customizations for your website, please feel free to submit a request through our customization panel at [8Theme Customization Panel](https://www.8theme.com/account/#etheme_customization_panel).

Thank you for choosing us for your website needs. Should you have any further questions or require assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#393557 Copied

Shehzad Ghazi

Participant

May 1, 2024 at 05:58

I wouldn’t say it’s 3rd party plugin as it’s woocommerce official min and max plugin.

#393558 Copied

Luca Rossi

Support staff

May 1, 2024 at 06:34

Dear Mr. Shehzad Ghazi,

We hope this message finds you well. We would like to inform you that support for the Min/Max plugin can be obtained through the following link: https://woocommerce.com/my-account/marketplace-ticket-form/.

Thank you for your understanding.

Best Regards,
8Theme’s Team

#393566 Copied

Shehzad Ghazi

Participant

May 1, 2024 at 06:36

Yes came from there yesterday. After talking to them. Was told that theme is over writing the normal behavior of the plugin.

#393567 Copied
Luca Rossi

Support staff

May 1, 2024 at 07:03
Hi @Shehzad Ghazi,

To prevent users to manually enter the quantity, please add the following CSS under Theme Options > Theme Custom CSS > Global CSS:
```
.single-product form.cart div.quantity>input[type=number] {
    pointer-events: none !important;
}
```
Further customizations for your website, please feel free to submit a request through our customization panel at [8Theme Customization Panel](https://www.8theme.com/account/#etheme_customization_panel).

Thank you for your understanding.

Best Regards,
8Theme’s Team
#393571 Copied
Shehzad Ghazi

Participant

May 1, 2024 at 19:23

Thanks, The code worked fine, But this is not the solution we are looking for. if we implement as you suggested, no1 will be able to enter the value when they need 100 units of the item, they will sit there and keep tapping the arrow up.

The issue seems to be in the theme because after changing the theme to the default storefront theme, it is working as expected.

Please find the screenshot shows it’s working as expected after changing the theme to the default storefront.

https://snipboard.io/xboCwV.jpg

In the below screenshot, you can see the error is there for the variant items but not for the single item.

https://snipboard.io/4EPOB0.jpg

#393645 Copied

Shehzad Ghazi

Participant

May 1, 2024 at 19:34

Ok, so the issue got fixed after disabling the Ajax add-to-cart option from the xstore theme setting

But it will impact the user experience by relaoding the page everytime customer add an item, is there any other way to fix this compatibility issue?

#393646 Copied

Luca Rossi

Support staff

May 2, 2024 at 04:21

Dear Mr. Shehzad Ghazi,

We regret to inform you that currently, there is no hotfix available.

Should you identify any areas for improvement, we kindly encourage you to submit a detailed request via our task board at https://www.8theme.com/taskboard/. Doing so will allow our technical team to promptly review and address your concerns.

Best regards,
The 8Theme Team

#393657 Copied

Shehzad Ghazi

Participant

May 2, 2024 at 15:39

Hi,

Understood, But woocommerce min/max is a well-known plugin so there must be a fix in the next patch or something.

Also, I want to highlight this thread you guys provided the compatibility fix with the min/max plugin before.

https://www.8theme.com/topic/min-max-quantity-products-for-woocommerce-problem/#post-273043

#393759 Copied

Luca Rossi

Support staff

May 3, 2024 at 02:19

Sure @Shehzad Ghazi,

We will forward this topic to our development team also.

Best regards,
The 8Theme Team

#393789 Copied
Tagged: max min woocommerce solutions, min max plugin, woocommerce min max tutorial, woocommerce plugin, woocommerce plugin questions, woocommerce wordpress themes, wordpress ecommerce tools
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