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Woocommerce "my account is not working

This topic has 8 replies, 2 voices, and was last updated 7 years, 5 months ago ago by Rose Tyler

mamatribu

Participant

July 6, 2017 at 21:55

We have this message in woocommerce´s state: La version 2.6.0 de legenda/woocommerce/myaccount/form-edit-address.php está obsoleta. La versión del núcleo es la 3.0.0,
The page “my account” is blanked when anyone logged in. I need to solve this, please.

#167276 Copied Theme version: 3.2 WooCommerce version: 3.0.8

7 Answers

Rose Tyler

Support staff

July 7, 2017 at 08:19

Hello,

Please read this topic https://www.8theme.com/topic/php-error-on-my-account-page/

Regards,
Rose Tyler.

#167297 Copied

mamatribu

Participant

July 7, 2017 at 13:41

I´ve just done it and its still no working

#167323 Copied

Rose Tyler

Support staff

July 7, 2017 at 13:59

Hello,

Could you please provide wp-admin access in Private Content so we could check the account page?

Regards,
Rose Tyler.

#167326 Copied

mamatribu

Participant

July 8, 2017 at 16:22

Here you are.
Thanks a lot

Please, contact administrator
for this information.

#167397 Copied

Rose Tyler

Support staff

July 10, 2017 at 08:36

Hello,

Sorry for the delay.
I have checked your site with official WC theme Storefront and saw the same problem. This means that problem related not to our theme. Try to disable 3-rd party plugins and then check the problem.

Regards,
Rose Tyler.

#167453 Copied

mamatribu

Participant

July 11, 2017 at 01:49

You disabled almost every plugins and the home doesn’t´t work properly the last day.
Anyway, i disabled every plugins and doesn’t work so it has to be the theme because before i installed the theme, this option had worked perfectly.
When will be the update of the theme?

#167550 Copied

Rose Tyler

Support staff

July 11, 2017 at 08:52

Hello,

The problem appears not only with our theme so this means that the issue is not related to the theme.
The new theme update will be released soon, our developers are working on new theme version.

Regards,
Rose Tyler.

#167570 Copied
Tagged: my account, themes, troubleshooting, woocommerce, wordpress
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