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Woocommerce new order email not send from checkout

This topic has 2 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Tony Rodriguez

Altus Lifecare Pvt Ltd

Participant

June 21, 2023 at 17:14

Woocommerce new order email not sending from checkout page.

Please, contact administrator
for this information.

#359927 Copied Theme version: 9.1.7 WooCommerce version: 7.8.0

1 Answer

Tony Rodriguez

Support staff

June 22, 2023 at 06:17

Hello, @Altus Lifecare Pvt Ltd,

If you’re experiencing issues with the new order email not being sent from the checkout page in WooCommerce, there are a few troubleshooting steps you can follow:

1. Verify email settings in WooCommerce: Go to WooCommerce > Settings > Emails and ensure that the “New Order” email notification is enabled. If it’s not enabled, check the box to enable it and save the changes.

2. Check your spam folder: Sometimes, emails can end up in the spam folder of your email provider. Check your spam folder to see if the new order emails are being delivered there.

3. Test your email configuration: In the WooCommerce email settings, there is an option to send a test email. Use this feature to send a test email to your email address and verify if it is received. If the test email is received successfully, it indicates that the email configuration is correct.

4. Use a plugin for email delivery: Consider using a plugin like WP Mail SMTP to handle email delivery. This plugin allows you to configure your WordPress site to use an SMTP server for sending emails, which can help improve email deliverability.

5. Check with your hosting provider: Contact your hosting provider and inquire if there are any email-related restrictions or issues on the server that could be causing the problem. They might be able to provide insights or assistance in resolving the email-sending issue.

6. Review server logs: If you have access to server logs, check them for any error messages related to email sending. These logs can provide valuable information about the cause of the problem.

7. Update WooCommerce and plugins: Ensure that you are using the latest version of WooCommerce and all related plugins. Outdated versions can sometimes cause compatibility issues leading to email-sending problems.

If the issue persists after following these steps, it might be beneficial to seek assistance from WooCommerce support to help diagnose and resolve the problem more effectively.

Best Regards,
8Themes Team.

#359953 Copied
Tagged: checkout, email, notification, order, themes, woocommerce, wordpress
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