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WooCommerce not compatible with PDF Invoice Plugin

This topic has 4 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

mb-handmade

Participant

October 19, 2023 at 16:56

Hi there!

I recently installed the PDF Invoice Plugin from the Plugin Installer.
There is an error concerning this plugin:
“Dieses Plugin ist nicht mit der aktivierten WooCommerce-Funktion „Leistungsstarke Speicherung von Bestellungen (High-Performance Order Storage, HPOS)“ kompatibel und sollte nicht aktiviert werden. WooCommerce-Funktionen verwalten”

This means: “This plugin is not compatible with the enabled WooCommerce feature “High-Performance Order Storage (HPOS)” and should not be enabled. Manage WooCommerce features”

Could you help me?

Thanks in advance!

#370852 Copied Theme version: 1

3 Answers

Rose Tyler

Support staff

October 20, 2023 at 10:01

Hello, Mb-handmade,

Thank you for contacting us and for using XStore.

“High-Performance Order Storage (HPOS)” is a plugin on your site? You did not provide URL of site and temporary wp-admin access, so it is a bit unclear and we can’t check the situation on your site.

We are not authors of PDF Invoice Plugin, it just comes with our theme – https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
In case a few 3rd party plugins conflict, and it is independent of the theme, we can only give you a recommendation to contact support of WooCommerce, support of plugins, or Manage WooCommerce features as mentioned in the message.

Sorry, but we can’t make changes in the files of plugins.
Hope for your understanding.

If you have any additional questions or concerns that relate directly to our theme code or functions, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#370913 Copied

mb-handmade

Participant

October 22, 2023 at 19:19

Hi there!
It’s a setting: WooCommerce>Advanced>Functions. Look at the picture.

Please contact administrator
for this information.

#371109 Copied

Rose Tyler

Support staff

October 23, 2023 at 09:18

Hello, Mb-handmade,

Thank you for your response and for the screenhots.

Please contact support of WooCommerce https://wordpress.org/support/plugin/woocommerce/ and PDF Invoice plugin https://codecanyon.net/item/woocommerce-pdf-invoice/5951088/comments

Sorry, but we can’t help in this case from our theme side, unfortunately.

Kind Regards,
8theme team

#371161 Copied
Tagged: fix woocommerce compatibility, incompatible woocommerce plugins, pdf invoice plugin issues, troubleshooting woocommerce pdf invoice, woocommerce themes, wordpress woocommerce problems
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