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WooCommerce not sending emails - by Two_Step

This topic has 5 replies, 3 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

Two_Step

Participant

April 6, 2018 at 16:37

Hi there,

I noticed that my webshop is not sending emails from woocommerce. NOt to customer and not to admin. The theme is on version 4.23.1

The strange thing is that the same website on a previous theme version is sending the emails from woocommerce. That webshop is on theme version: 4.21.1

I can’t fix it… Can you help me with this problem? How is it possible that WooCommerce doesn’t send emails at all? Gravity Forms is working well.

#190553 Copied

4 Answers

Two_Step

Participant

April 6, 2018 at 16:38

The webshop on the previous theme version: 4.21.1 is: kamado.twostepdev.nl

You cannot see the ‘new’ webshop, because that is only visible when changing host file.

#190554 Copied

Olga Barlow

Support staff

April 6, 2018 at 17:21

Hello,

Please, go to Appearance > Themes > install and activate Storefront theme and test if emails work fine with the official WC theme. Reply back with results.

Regards

#190559 Copied

Two_Step

Participant

April 6, 2018 at 18:54

Hmm, still not sending emails..

Same plugins are on kamado.twostepdev.nl webshop..

What could be the problem?

#190568 Copied

Rose Tyler

Support staff

April 10, 2018 at 07:29

Hello,

We are theme support and we can help you with issues related strictly to our theme. If some default functions do not work for you even with default theme you need to contact WC support or your hosting provider.

Regards

#190628 Copied
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