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WooCommerce notification emails not sending

This topic has 17 replies, 2 voices, and was last updated 6 years, 3 months ago ago by Rose Tyler

renad

Participant

November 15, 2018 at 15:26

Hi,

I have problem with WooCommerce notification emails in your lastest version Xstore v5.1.1

I’ll explain:
When i use just any WooCommerce Dynamic Pricing plugin (etc. plugin by Lucas Stark or by Musilek) the order will not be sent … i mean notifications email of a new order for the customer and for the business owner …

The “new order” is visible “only” in the WooCommerce Order administration on backend website …

I tested both plugins with the version Xstore 4.x, it works without any problems …

Here is a test site with the WooCommerce Dynamic Plugin by Lucas Stark:
https://final.renad.sk/

Thank for solution …
Dusan

#203983 Copied Theme version: 5.1.1 WooCommerce version: 3.5.1

16 Answers

Rose Tyler

Support staff

November 15, 2018 at 15:39

Hello,

Please check how this works with default WC theme – Storefront. Let us know the result.
Also, provide us with temporary wp-admin and FTP access, describe in details what should be done to recreate the problem. We will check what can be done to help you.
We are theme support and we can help you with issues related strictly to our theme, we don’t provide support for 3-rd party plugins as it’s out of our support scope.

Regards

#203984 Copied

renad

Participant

November 15, 2018 at 15:57

Hi,
I tested it with the Porto theme – all discounts work, emails are sent

Here is test web with Porto theme:
https://new.renad.sk/

Tomorrow, I will send you login data to the server and to WordPress admin

#203989 Copied

Rose Tyler

Support staff

November 15, 2018 at 16:28

Hello,

Thanks for the reply.
Our theme inherits the functionality of WooCommerce plugin so such tests should be done with Storefront theme.

Regards

#203993 Copied

renad

Participant

November 15, 2018 at 19:09

Hi,
I tested plugin “WooCommerce Dynamic Pricing” with theme “Storefront” – work fine …

Here is link to screenshots:
1) Storefront theme
2) Xstore theme

link:
http://download.renad.sk/screenshots.zip

#204001 Copied

Rose Tyler

Support staff

November 16, 2018 at 08:27

Hello,

Thanks for the screenshots.
Waiting for access.

Regards

#204009 Copied

renad

Participant

November 16, 2018 at 08:57

What country are you from?
I have to enable the GeoIP filter …

#204011 Copied

Rose Tyler

Support staff

November 16, 2018 at 09:19

Hello,

IP address of the specialist who will work on your problems is 176.98.70.175 (Ukraine).

Regards

#204012 Copied

renad

Participant

November 16, 2018 at 09:25

Super, so we are near 🙂
I am from Slovakia …

Link to data access in the Private Content area.

Please, contact administrator
for this information.

#204014 Copied

Rose Tyler

Support staff

November 16, 2018 at 16:53

http://prntscr.com/lj7m4m (xstore/woocommerce/form-checkout.php) – please try to remove this and check the result.

Regards

#204064 Copied

renad

Participant

November 17, 2018 at 13:27

Hi,
I tested my eshop in detail, plugin Dynamic Pricing does not have anything in common, it is turned off … (I thought by mistake that orders stopped sending after the plugin was enabled)

Here’s a detailed description of the bug:
https://final.renad.sk

1. When I use the shipping method “Courier (Flat rate)” and payment method “Direct bank transfer” – everything is fine and the order is sent

2. When I use the shipping method “Courier (Flat rate)” and payment method “Cash on delivery (COD)” = problem, the order is not sent

Test with “Storefront” on website: http://woo.renad.sk – Both of these methods work

Dušan

#204082 Copied

renad

Participant

November 17, 2018 at 15:06

Hi,
Problem was localized !

This plugin has caused problems:
https://platobnebrany.sk/superfaktura/

Plugin provides online automatic invoice generation.
My customer must first create an account on Superfacture – and then set up the plugin correctly.

Thanks for your time
Dušan

#204083 Copied

Rose Tyler

Support staff

November 19, 2018 at 10:09

Hello,

Sorry for the delay due to the weekends.
Are all problems solved?
Is there anything else I can help you with?

Regards

#204131 Copied

renad

Participant

November 21, 2018 at 14:40

Yes,
please help me with CSS change …

These code in section “Custom CSS” not working:

.content-product .price { font-weight: bold !important; color: #e0e0e0 !important; }
.product-content .price { font-weight: bold !important; font-size: 1.65rem !important; }
.product-information .price { font-weight: bold !important; }

#204311 Copied

Rose Tyler

Support staff

November 21, 2018 at 14:54

Hello,

Have you cleared cache?
Please provide temporary wp-admin access so I can take a closer look.

Regards

#204314 Copied

renad

Participant

November 21, 2018 at 15:01

Private Content area

Please, contact administrator
for this information.

#204315 Copied

Rose Tyler

Support staff

November 21, 2018 at 15:35

As I can see, the custom css code works fine now. Please clear cache and check one more time.

Regards

#204317 Copied
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