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Woocommerce origin attributes stopped working

This topic has 18 replies, 5 voices, and was last updated 8 months, 3 weeks ago ago by Andrew Mitchell

Hessein Ali

Participant

March 30, 2024 at 06:13

Hello, i am using xstore theme everything was working fine all of the sudden “woocommerce origin attributes” the new feature from woocommerce telling you from where the customer referral came and how many pages he opened etc stopped working and i am using the child theme. couple of developers i hired to fix it still not working. i tried to activate the main theme instead of the child theme the feature works properly as it should. the moment i activate the child theme again everything stops.
So i think it’s coming from some setting of the child theme but i have no indication where. any help regarding this?
Thanks

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#389228 Copied Theme version: 9.3.2

17 Answers

Tony Rodriguez

Support staff

March 30, 2024 at 13:09

Hello, @Hessein Ali,

Thank you for contacting us and for using XStore.

i tried to activate the main theme instead of the child theme the feature works properly as it should. the moment i activate the child theme again everything stops.

Upon review, it appears that the issue you are experiencing is associated with modifications made to your child theme, rather than the main theme provided by us. As a general policy, we do not assume responsibility for changes made to child theme files by users.

Nonetheless, we are committed to offering you the best support possible. To facilitate this, we kindly request that you provide us with access to your site’s wp-admin area. Please submit these credentials securely in the private content section of our support platform.

Once we have access, we will thoroughly examine your settings and provide you with the most effective assistance we can.

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your cooperation, and we look forward to resolving your issue promptly.

Best Regards,
The 8Theme Team

#389270 Copied

Hessein Ali

Participant

March 30, 2024 at 22:44

thank you so much, i have sent the login details

Please contact administrator
for this information.

#389314 Copied

Hessein Ali

Participant

March 30, 2024 at 22:46

attached is a screenshot to see what is not working

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#389315 Copied

Luca Rossi

Support staff

March 31, 2024 at 08:58

Dear Hessein Ali,

We hope this message finds you well.

We would like to bring to your attention a recognized compatibility concern involving WooCommerce and the WooCommerce Checkout Editor. After careful consideration of the situation, we advise reverting to version 8.6.1 of WooCommerce. This recommendation is based on the discussions and solutions provided within the following support forum thread: https://wordpress.org/support/topic/order-attribution-origin-unknown/.

We trust that this action will mitigate the issue at hand. Should you require any further assistance or have additional inquiries, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

#389354 Copied

Hessein Ali

Participant

March 31, 2024 at 17:28

Hello Luca,

I rollback the woocommerce to the version 8.6.1 and tried. same error
I updated the plugin checkout field editor and tried. same error
I deactivated the plugin for the checkout editor. same error

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#389426 Copied

Rose Tyler

Support staff

April 1, 2024 at 06:55

Hello, @Hessein Ali,

We appreciate your prompt response.

As we can see, the child theme is activated on your site. We go to Orders > edit an order and see the next https://prnt.sc/ZfNHYc4b7Bfi , the same result we see when the parent theme is activated.
To further diagnose the issue, we kindly request that you temporarily activate the Storefront theme, which is the default theme for WooCommerce. After doing so, please proceed to test the functionality and share with us screenshots of what you observe.

If there has been any misunderstanding regarding your initial request, we invite you to provide a more detailed explanation in addition to performing the aforementioned test.

Furthermore, for us to proceed with a thorough examination, we will require FTP access to your site.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation and look forward to your prompt response.

Warm regards,
The 8Theme Team

#389445 Copied

Hessein Ali

Participant

April 1, 2024 at 07:01

Hello Rose,
I activated the default theme and tested an order and it works. it gives all the origin details as it should. Check attachments please.
I am sending the ftp access in private content area

Please contact administrator
for this information.

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support staff only.

#389446 Copied

Rose Tyler

Support staff

April 1, 2024 at 07:19

Hello, @Hessein Ali,

We appreciate your prompt response.

We are currently experiencing difficulties connecting to the FTP server.
To facilitate a resolution, we kindly ask if you could attempt to connect to the FTP server using FileZilla on your end.
Once you have successfully established a connection, we would greatly appreciate it if you could verify and provide us with the correct credentials to ensure seamless access on our part.

Thank you for your cooperation and assistance in this matter.

Best Regards,
8Theme’s Team

#389460 Copied

Hessein Ali

Participant

April 1, 2024 at 07:24

Hi Rose,
I will try one last fix. i will create new wordpress install on another folder and i will install new wordpress and activate the theme xstore and build it from scratch and i will import products and orders. and i will see if it’s working or not.

#389461 Copied

Hessein Ali

Participant

April 1, 2024 at 08:00

i can use same license under the same domain for testing?
i am getting frustrated 🙁

#389468 Copied

Rose Tyler

Support staff

April 1, 2024 at 08:06

Hello, @Hessein Ali,

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
Deregister a domain via your account page to be able to activate the theme next time.

Best Regards,
8Theme’s Team

#389469 Copied

Hessein Ali

Participant

April 1, 2024 at 08:07

but i don’t want my live website getting stoped. i am just want to rebuild it in a new folder and make sure everything working fine then replace it with the current one. if i deregister the main one will it stop?

#389470 Copied

Rose Tyler

Support staff

April 1, 2024 at 08:12

Hello, @Hessein Ali,

The site will remain operational without interruption (not stop).

Best Regards,
8Theme’s Team

#389473 Copied

Hessein Ali

Participant

April 1, 2024 at 08:13

thank you. i will let you know the updates at the end. thanks

#389474 Copied

Rose Tyler

Support staff

April 1, 2024 at 08:37

Hello, @Hessein Ali,

Ok. Thank you for your cooperation.

Best Regards,
8Theme’s Team

#389480 Copied

Hessein Ali

Participant

April 3, 2024 at 06:31

Just an update. a developer fixed it for me. he didn’t do anything major he just found a lot of scheduled tasks and run all of them. and everything got fixed.
Thanks

#389752 Copied

Andrew Mitchell

Support staff

April 3, 2024 at 06:31

Dear Hessein Ali,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#389753 Copied
Tagged: fix woocommerce attributes problem, repairing woocommerce templates attributes, resolve woocommerce origin attributes, woocommerce origin attributes issue, wordpress woocommerce templates troubleshooting
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Woocommerce origin attributes stopped working

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