Woocommerce page data missing - by buttalovejewelry

This topic has 9 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp

  • Avatar: buttalovejewelry
    buttalovejewelry
    Participant
    July 16, 2015 at 02:20

    Hi

    I have already submitted a support ticket comment through the themeforests comment section

    Hi

    On the following site,http://79.170.44.96/sweetdealsboutique.com/ when logged in under admin, the PW toolbar doesn’t show on this page http://79.170.44.96/sweetdealsboutique.com/shop/ I have set the woo commerce shortcake as [recent_products per_page=”12” columns=”4”]

    Also, on this page for example http://79.170.44.96/sweetdealsboutique.com/product/floral-print-blazer-print/ the description, quantity r add to cart are not showing

    Can you please help as I need this site launched soon

    Thank you

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 11:24

    Hello,

    You don’t have to use shortcode [recent_products per_page="12" columns="4"] on Shop page. It loads products automatically if it’s selected in Woocommerce > Settings > Products tab > Display > Shop Page.
    If you want to display separate products on the Shop page you need remove it in Woocommerce setting and add shortcode as described in our documentation: https://www.8theme.com/demo/docs/blanco/#!/blanco_shortcodes

    If you use WooCommerce plugin you may also use WooCommerce shortcodes. To make them work in our theme, you need to insert prefix “etheme_” before shortcode words. For example: [etheme_best_selling_products per_page=”12″] will display best selling products and [etheme_product_category category=” “] – multiple products in a category by slug etc.

    Also there is an error on your site that may cause the problem:
    Failed to load resource: the server responded with a status of 500 (Internal Server Error)

    You need ask your host regarding this error.

    Best regards,
    Jack Richardson.

    Avatar: buttalovejewelry
    buttalovejewelry
    Participant
    August 4, 2015 at 20:45

    Hi there

    I have been trying to work out a solution to this whole problem but to no avail

    I managed to fix part of the problem here but not the add to cart etc

    Also the shop link isn’t displaying all the products even though I have removed the shortcake

    Neither is the footer working on some of the shop pages

    I hope to hear from you soon

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 5, 2015 at 07:08

    Hello,

    Did you make any changes in original theme files?
    Please provide us with FTP credentials as well.

    Best regards,
    Jack Richardson.

    Avatar: buttalovejewelry
    buttalovejewelry
    Participant
    August 5, 2015 at 14:56

    Hi

    Please find attached the FTP details. you will need to unlock the FTP via cPanel first

    I have also attached wp-admin

    Please, contact administrator
    for this information.
    Avatar: buttalovejewelry
    buttalovejewelry
    Participant
    August 5, 2015 at 14:58

    and here

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    August 5, 2015 at 16:23

    Hello,

    The issue has been fixed.
    Please clear browser cache and check Products page.

    Regards,
    Eva Kemp.

    Avatar: buttalovejewelry
    buttalovejewelry
    Participant
    August 5, 2015 at 19:49

    Hi

    Thank you so much for that!!!

    What was it that caused the problem?

    Avatar: Eva
    Eva Kemp
    Support staff
    August 6, 2015 at 08:24

    Hello,

    There was an error “Call to undefined method WooCommerce::get_image_size()” in content-product.php file. I replaced the code $woocommerce->get_image_size with wc_get_image_size and the issue was fixed.

    Regards,
    Eva Kemp.

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