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Woocommerce payment card form not showing

This topic has 4 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

  • Avatar: SamSport
    CNSport
    Participant
    December 28, 2022 at 17:50

    Hey, I have a javascript problem since updating the theme where customers cannot enter their card details.

    #342512 Copied Theme version: 8.3.9 WooCommerce version: 7.2.2
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2022 at 20:14

    Hello,

    As we can see the js error comes from plugin.

    Please check how it works with the default WooCommerce theme – Storefront.
    It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else.
    Go to Appearance > Themes > install and activate the Storefront theme. Then test and let us know the result.
    Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

    Regards

    Please contact administrator
    for this information.
    #342520 Copied
    Avatar: SamSport
    CNSport
    Participant
    December 28, 2022 at 22:21

    I tried to change the theme and the javascript error was not coming up.

    #342529 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2022 at 08:12

    Hello,

    Please check how it works when “Advanced Layout” is disabled in Theme Options–>WooCommerce(Shop)–>Cart/Checkout.

    Regards

    #342548 Copied

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