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Woocommerce payments is not working……………………

This topic has 6 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

Diana Nikolova

Participant

May 8, 2023 at 10:16

Hello, we are setting up Woocommerce payments and the test mode is not working. I also notice that checkout is very slow. Would you please check ?

Please, contact administrator
for this information.

#355923 Copied Theme version: 1.0

5 Answers

Rose Tyler

Support staff

May 8, 2023 at 10:51

Hello, Diana Nikolova,

Thank you for contacting us and for using XStore.

1/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by XStore or by something else.

2/ Please test how it works when the Advanced layout for checkout is disabled via Theme Options.

We kindly request that you provide us with the results of mentioned tests.

Kind Regards,
8theme team

#355930 Copied

Diana Nikolova

Participant

May 8, 2023 at 10:58

It’s OK now! But, sorry, now I see the problem with the website header.
A mobile version is displayed on the desktop version

After a few refreshes, it’s the opposite

#355932 Copied

Rose Tyler

Support staff

May 8, 2023 at 12:35

Hello, Diana Nikolova,

Thank you for your response.

We would recommend you disable Mobile Optimization in Theme Options > General.
Clear cache and check the header from mobile.

Kind Regards,
8theme team

#355943 Copied

Diana Nikolova

Participant

August 30, 2023 at 15:22

Thank you! I will check.

#366154 Copied

Rose Tyler

Support staff

August 30, 2023 at 15:51

Hello, Diana Nikolova,

You’re welcome!

Kind Regards,
8theme team

#366162 Copied
Tagged: payment issues, payment solutions, seo friendly, troubleshooting, woocommerce payments, woocommerce templates, wordpress woocommerce
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