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WooCommerce Payments Plugin not work with you theme

This topic has 19 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Tony Rodriguez

Danny

Participant

November 16, 2022 at 18:19

I installed the theme with WooCommerce Payments plugin initially it worked now it doesn’t load anymore. Continue to load but the form to enter the credit card number does not appear. I deactivated the theme and the plugin works. when i activate your theme the plugin doesn’t work anymore.

how can I do ?

Please, contact administrator
for this information.

#338744 Copied Theme version: 1.0

18 Answers

Tony Rodriguez

Support staff

November 17, 2022 at 05:13

Hello, @Duowatt,

Which plugin you have used for that WooCommerce payment? Could you please share the name of the plugin and URL and also please share the screenshot of the issue and I need your site WP Admin Login details in the private content area of this topic as below listed format, so that I will check it for you and help you out if possible.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: I need the debugging on your site as well, which includes deactivating all the third-party plugins and on-site Customization as well, so please take the complete backup of your site and share the permission OR clone your site and share that with me.

Regards 8Themes Team.

#338757 Copied

Danny

Participant

November 17, 2022 at 10:00

ok

Please contact administrator
for this information.

#338774 Copied

Rose Tyler

Support staff

November 17, 2022 at 10:21

Hello,

1/ We are not able to add a product to the cart on your site. Please check product pages (shows 404 page) and your permalinks settings.
2/ “deactivated the theme” – does it means that you have checked the situation when default WooCommerce theme – Storefront is activated?
Provide us with a screenshot or video of the correct work.
You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.
3/ Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#338776 Copied

Danny

Participant

November 17, 2022 at 10:44

problem with plugin now work

#338778 Copied

Rose Tyler

Support staff

November 17, 2022 at 10:58

Hello @Duowatt,

Do you mean the problem is solved?

Regards

#338779 Copied

Danny

Participant

November 17, 2022 at 11:15

no only permalink now work but payment no

#338781 Copied

Rose Tyler

Support staff

November 17, 2022 at 11:25

Thanks for the reply.
Please do the next.
1/ Check the situation on Checkout when the default WooCommerce theme – Storefront is activated.
Let us know the result.
2/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem (another plugin may conflict with our theme and cause js error which breaks the work of the WooCommerce Payments plugin).
Let us know the result.
3/ Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#338782 Copied

Danny

Participant

November 17, 2022 at 14:56

ok for details

Please contact administrator
for this information.

#338800 Copied

Rose Tyler

Support staff

November 17, 2022 at 15:38

Hello,

Thanks for the reply and for wp-admin access.
We’ve checked and see how it is with the Storefront theme – https://prnt.sc/EMZ8_nxCurDY Now we need FTP access to be able to check the situation more deeply and solve the problem.
Waiting for FTP access.

Regards

#338805 Copied

Danny

Participant

November 17, 2022 at 15:48

ftp

Please contact administrator
for this information.

#338806 Copied

Rose Tyler

Support staff

November 17, 2022 at 16:37

Hello,

The problem is caused by a custom script which you added in the Footer static block. Please check screenshots in the Private Content area.

Regards

Please contact administrator
for this information.

#338814 Copied

Danny

Participant

November 17, 2022 at 16:54

thank you very much
thank you

#338815 Copied

Danny

Participant

November 17, 2022 at 16:56

thank you

Please contact administrator
for this information.

#338816 Copied

Rose Tyler

Support staff

November 17, 2022 at 17:44

Hello,

Check the menu on this demo – https://xstore.8theme.com/elementor/demos/niche-market02/
It was created using static blocks, for example – https://prnt.sc/A4QgBCIaibJZ https://prnt.sc/a1UEglmITHxV https://prnt.sc/IFroEoKiB6ER

Regards

#338818 Copied

Danny

Participant

November 17, 2022 at 17:56

good… you have code demo for menu static block

#338819 Copied

Rose Tyler

Support staff

November 17, 2022 at 19:58

Hello,

Do you want to go get examples of such static blocks? Edit content using Elementor > click here https://prnt.sc/OITxe3jag0bS > XStore Studio will be opened > click on Filter > Mega menu > import the desired content.

Regards

#338820 Copied

Danny

Participant

November 17, 2022 at 20:05

ok thank you

#338821 Copied

Tony Rodriguez

Support staff

November 18, 2022 at 05:02

Hello, @Duowatt,

You’re Most Welcome!!
Thanks for your understanding and for contacting us.
Have a nice weekend.

Topic Closed.
Regards 8Themes Team.

#338825 Copied
Tagged: payments, plugin, support, theme, woocommerce, wordpress
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