This topic has 19 replies, 3 voices, and was last updated 2 years, 1 months ago ago by Tony Rodriguez
I installed the theme with WooCommerce Payments plugin initially it worked now it doesn’t load anymore. Continue to load but the form to enter the credit card number does not appear. I deactivated the theme and the plugin works. when i activate your theme the plugin doesn’t work anymore.
how can I do ?
Hello, @Duowatt,
Which plugin you have used for that WooCommerce payment? Could you please share the name of the plugin and URL and also please share the screenshot of the issue and I need your site WP Admin Login details in the private content area of this topic as below listed format, so that I will check it for you and help you out if possible.
WP Admin URL:
WP Admin Username:
WP Admin Password:
Note: I need the debugging on your site as well, which includes deactivating all the third-party plugins and on-site Customization as well, so please take the complete backup of your site and share the permission OR clone your site and share that with me.
Regards 8Themes Team.
ok
Hello,
1/ We are not able to add a product to the cart on your site. Please check product pages (shows 404 page) and your permalinks settings.
2/ “deactivated the theme” – does it means that you have checked the situation when default WooCommerce theme – Storefront is activated?
Provide us with a screenshot or video of the correct work.
You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.
3/ Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
problem with plugin now work
Hello @Duowatt,
Do you mean the problem is solved?
Regards
no only permalink now work but payment no
Thanks for the reply.
Please do the next.
1/ Check the situation on Checkout when the default WooCommerce theme – Storefront is activated.
Let us know the result.
2/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem (another plugin may conflict with our theme and cause js error which breaks the work of the WooCommerce Payments plugin).
Let us know the result.
3/ Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
ok for details
Hello,
Thanks for the reply and for wp-admin access.
We’ve checked and see how it is with the Storefront theme – https://prnt.sc/EMZ8_nxCurDY Now we need FTP access to be able to check the situation more deeply and solve the problem.
Waiting for FTP access.
Regards
ftp
Hello,
The problem is caused by a custom script which you added in the Footer static block. Please check screenshots in the Private Content area.
Regards
thank you very much
thank you
thank you
Hello,
Check the menu on this demo – https://xstore.8theme.com/elementor/demos/niche-market02/
It was created using static blocks, for example – https://prnt.sc/A4QgBCIaibJZ https://prnt.sc/a1UEglmITHxV https://prnt.sc/IFroEoKiB6ER
Regards
good… you have code demo for menu static block
Hello,
Do you want to go get examples of such static blocks? Edit content using Elementor > click here https://prnt.sc/OITxe3jag0bS > XStore Studio will be opened > click on Filter > Mega menu > import the desired content.
Regards
ok thank you
Hello, @Duowatt,
You’re Most Welcome!!
Thanks for your understanding and for contacting us.
Have a nice weekend.
Topic Closed.
Regards 8Themes Team.
The issue related to '‘WooCommerce Payments Plugin not work with you theme’' has been successfully resolved, and the topic is now closed for further responses