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Woocommerce plugin - by SurShakh - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 7 years, 8 months ago ago by Rose Tyler

SurShakh

Participant

March 17, 2017 at 09:28

When the Woocommerce plugin is activated, the site does not work.
Please help me

BR, Suren

Please, contact administrator
for this information.

#157198 Copied

7 Answers

Rose Tyler

Support staff

March 20, 2017 at 11:06

Hello,

Please check if the problem persists with default Woocommerce theme Storefront, install it in Appearance > Themes and activate. Let us know the result.
Please provide wp-admin and FTP access in Private Content.

Regards,
Rose Tyler.

#157329 Copied

SurShakh

Participant

March 20, 2017 at 23:09

Hi, Dear Rose

The site does not work.

BR, Suren

Please, contact administrator
for this information.

#157370 Copied

Rose Tyler

Support staff

March 21, 2017 at 17:05

Hello,

We can’t access WP Dashboard. What is the correct url for wp-admin panel? Could you, please enable debug mode and check if you have any warnings and notices?

Regards,
Rose Tyler.

#157454 Copied

SurShakh

Participant

March 28, 2017 at 17:01

Dear Rose Tyler,
Did you manage to fix the problem?

Best Regards, Suren

Please, contact administrator
for this information.

#158128 Copied

Rose Tyler

Support staff

March 29, 2017 at 09:55

Hello,

Sorry, but I can’t login to your site http://prntscr.com/eptask. Please provide link to WP Dashboard.
Also, try to use Woocommerce v2.6.3 http://prntscr.com/eptb6i

Regards,
Rose Tyler.

#158178 Copied

SurShakh

Participant

March 29, 2017 at 10:25

Hello Dear Rose,

We updated the plugin, but the site does not work again.
The following are the tolerances.

http://sursector.com/wp-admin/

We should be grateful for an early reply.

BR, Suren

Please, contact administrator
for this information.

#158185 Copied Theme version: Version 2.6.14

Rose Tyler

Support staff

March 29, 2017 at 11:10

Hello,

I’ve checked your site and saw the same situation with official WooCommerce theme – Storefront. We’ll be able to help you only in case problem appears with our theme only and works fine with official WC theme Storefront.

Regards,
Rose Tyler.

#158188 Copied
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