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WooCommerce Product Ad-Ons Plugin Issue - by SweetPetiteConfections

This topic has 4 replies, 2 voices, and was last updated 8 years ago ago by Eva Kemp

SweetPetiteConfections

Participant

November 4, 2016 at 15:32

We’ve proven that the WooPress theme does not fully support WooCommerce’s Product Add-Ons plugin – a widely used plugin for capturing additonal product information at the point of adding a product to the cart. As you can see on this product page, we use an add-on field to capture class attendee names which are then supposed to be included in the product info in both the shopping cart and email messages. When we switch to a default WordPress theme, the attendee names are shown/included, but they are not shown/included when using the WooPress theme.

TwentySixteen Cart – attendee names showing.PNG
TwentySixteen Email – attendee names included.PNG

WooPress Cart – attendee names not showing.PNG
WooPress Email – attendee names not included.PNG

WooCommerce is storing the attendee names in a wp_woocommerce_order_itemmeta record.

Have we given you enough information for you to “fix” this issue with the WooPress theme, or to help us with a workaround within our implementation of it?

BTW, if you would like to submit an order yourself so you can see the email message, go right ahead using the Check payment method. We’re not live with this website yet.

#144947 Copied Theme version: 2.9.2 WooCommerce version: 2.6.7

3 Answers

Eva Kemp

Support staff

November 4, 2016 at 19:32

Hello,

Please try to disable Ajax “Add to Cart” option in Theme Options > Single Product Page and check the plugin work after that.

Regards,
Eva Kemp.

#144967 Copied

SweetPetiteConfections

Participant

November 4, 2016 at 22:12

That resolved the issue. Thank you for your very prompt response & help.

#144982 Copied

Eva Kemp

Support staff

November 5, 2016 at 10:30

Hello,

You’re welcome.

Regards,
Eva Kemp.

#145019 Copied
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