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Woocommerce product featured image not displaying correctly

This topic has 11 replies, 3 voices, and was last updated 10 years, 3 months ago ago by Eva Kemp

adamPyburn

Participant

July 25, 2014 at 16:24

Hello,

I just transferred a client’s website to a new host and everything seems to be running smooth except that for the products that i’ve added a featured image to. The image won’t show on the shop(renamed ‘menu’) page or on the single product page.
What’s most confusing is that the thumbnails show on the home page, where I have a woo widget displaying products.
Any help is greatly appreciated!

here’s the site in question –> http://www.jasminbistro.com

Best,
Adam

#10758 Copied

10 Answers

Jack Richardson

Support staff

July 25, 2014 at 16:30

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Jack Richardson

#10761 Copied

adamPyburn

Participant

July 25, 2014 at 19:32

will do.

Please, contact administrator
for this information.

#10794 Copied

Eva Kemp

Support staff

July 25, 2014 at 21:40

Hello,

There are no images added for many products. For example edit the product “Baba Ghanouj & Pita” and you’ll see no images are there neither for gallery, nor featured image.
Please check all your products.

Regards,
Eva Kemp.

#10800 Copied

adamPyburn

Participant

July 25, 2014 at 21:44

sorry, i should have specified that i’m just talking about the kabob section.

#10803 Copied

adamPyburn

Participant

July 25, 2014 at 21:45

yeah, the client didn’t offer many pictures, but we took some for the kabob platters, so i at least want those to come through.

#10804 Copied

adamPyburn

Participant

July 25, 2014 at 21:46

for instance, when you go to http://www.jasminbistro.com/product/beef-kabob/
there’s just the name of the image, and you can even click on the image and have the lightbox activate, but i can’t for the life of me track down why the featured image showed on my build site (paradise.mediadiversion.com), but is messed up on the launch site.

#10805 Copied

adamPyburn

Participant

July 25, 2014 at 21:47

damn, meant http://jasminbistro.mediadiversion.com, not paradise – too many irons in the fire.

#10806 Copied

Eva Kemp

Support staff

July 25, 2014 at 22:53

Hello,

Seems there is a problem at your hosting provider. I was trying to upload an image via admin panel and received the error “Unable to create directory uploads/2014/07. Is its parent directory writable by the server?”
So we recommend you to contact your host and ask them to check the files and permissions.

Regards,
Eva Kemp.

#10810 Copied

adamPyburn

Participant

July 25, 2014 at 22:56

Interesting. Thanks for looking into that! I’ll give them a call.
Best,
Adam

#10812 Copied

Eva Kemp

Support staff

July 25, 2014 at 22:57

You’re welcome.
Let us know if you need more help.

Regards,
Eva Kemp.

#10814 Copied
Tagged: correctly, display, featured, image, product, woocommerce, wordpress
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