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Woocommerce Product Image Issue - by leebug

This topic has 28 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

leebug

Participant

March 2, 2018 at 23:37

I am having a strange issue. It only happens in two categories so not to all my products. When you either refresh the page or go back to a product you viewed before, the product image blinks and then switches to the first image in the product gallery. So for me it doesn’t look good as the product image is turning into the back of the person instead of the front of the person.

It isn’t a plugin issue as I deactivated all plugins not theme related and it still happens.

Do you have any idea why this is happening? I hope you can help!

Please, contact administrator
for this information.

#187037 Copied

27 Answers

Rose Tyler

Support staff

March 5, 2018 at 08:07

Hello,

Sorry, but your question is a bit unclear for me. Could you please describe actions to re-create the problem step by step?

Regards

#187105 Copied

leebug

Participant

March 5, 2018 at 15:43

Sorry, okay if you click on the link I shared then go to another page and return back to that page the main product image switches to the first image in the image carousel and is no longer the product image that it is supposed to be.

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Rose Tyler

Support staff

March 6, 2018 at 08:41

Hello,

Please provide FTP access in Private Content.

Regards

#187277 Copied

leebug

Participant

March 6, 2018 at 15:46

replied, thanks!

Please, contact administrator
for this information.

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Rose Tyler

Support staff

March 6, 2018 at 15:53

This is wp-admin access, but we need FTP access (FTP hostname, FTP username, FTP password). Ask your hosting provider support to create FTP account to your site files and give us the credentials.

Regards

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leebug

Participant

March 6, 2018 at 16:03

oh my apologies, here is the correct information

Please, contact administrator
for this information.

#187374 Copied

Olga Barlow

Support staff

March 6, 2018 at 17:16

Hello,

Check now, please.

Regards

#187400 Copied

leebug

Participant

March 6, 2018 at 17:34

Unfortunately it still shows the wrong image for me, please see screen1. screen2 shows the actual image I uploaded.

https://joyinfusion.store/screen1.png
https://joyinfusion.store/screen2.png

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Rose Tyler

Support staff

March 7, 2018 at 08:35

Hello,

Please see these screenshots – http://prntscr.com/inxx19 > http://prntscr.com/inxx7q For this product you set “Default Form Values” – M, M variation has a different image as the main image for the product.

Regards

#187452 Copied

leebug

Participant

March 7, 2018 at 15:20

Okay this is helpful. I do not set that, it is automatically synced with another website where the items are designed and then pushed to my woocommerce via a plugin. Does this mean that the issue is coming from their developers? When I wrote them initially they said it was an issue with my theme.

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leebug

Participant

March 7, 2018 at 15:27

Actually, even if I change the default image in the Medium size it only shows once, as soon as I put my mouse over the lightbox it switches to the next image and doesn’t come back to the original one.

The developers of the site said that there is an issue with the lightbox on mouseover.

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Rose Tyler

Support staff

March 7, 2018 at 15:42

Sorry but your problem is a bit unclear for me. Please check how this works with the default woocommerce theme – Storefront.

Regards

#187518 Copied

leebug

Participant

March 7, 2018 at 15:45

When you initially visit this page: https://joyinfusion.store/product/black-long-leggings-with-flower-border/

The proper image shows at first which is the front of the woman. When you hover over the image to zoom in, it switches to the back of her. If you refresh the page or go to another page and then back to that one, it doesn’t show the front of her anymore, just the back of her. You have to delete cash and then refresh to get the front picture to reload.

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Rose Tyler

Support staff

March 7, 2018 at 15:50

Please check now.

Regards

#187520 Copied

leebug

Participant

March 7, 2018 at 15:52

still switches and doesn’t work but I do notice a difference it now takes alot longer for the page to load, like 20 or 30 seconds.

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leebug

Participant

March 7, 2018 at 15:55

oh wait, actually if I delete the cache and try again it seems to work, but still takes a while for the page to load. It also only seems to work on that page the other products still don’t work and all pages take a long time to load.

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Rose Tyler

Support staff

March 7, 2018 at 16:08

Your changes don’t make an effect on loading speed. I’ve checked your site and do not see changes in the load time. Please check your internet connection.
If you want to get rid the effect of image changing while product load https://gyazo.com/b1434f360eed573118c6cbaacc3d99c8 you need to disable zoom effect in Theme options or remove default variation value – http://prntscr.com/io41tv

Regards

#187527 Copied

leebug

Participant

March 7, 2018 at 16:10

okay yes my internet connection was failing.

So is this zoom issue something wrong with woocommerce, this template or the site that pushes the information to woocommerce for the products?

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leebug

Participant

March 7, 2018 at 16:15

also, if it was an issue with the zoom how come it doesn’t affect every item, only certain categories?

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Rose Tyler

Support staff

March 7, 2018 at 16:26

This is not a bug. Scripts of zoom effect should take some time to replace featured product images to new one of the variation that you selected as default. If your default variation has the same image as featured product effect – http://prntscr.com/io49y0 you do not see this situation, but if these images are different – http://prntscr.com/io4aoy you will see “effect of image changing”. This is independent of a category, and this can’t be changed.

Regards

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leebug

Participant

March 7, 2018 at 16:27

okay thanks, but even when I change the images to match the same thing happens…

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Rose Tyler

Support staff

March 7, 2018 at 16:32

Please provide link to such product.

Regards

#187532 Copied

leebug

Participant

March 7, 2018 at 16:55

https://joyinfusion.store/product/boho-inspired-purple-flower-long-leggings/

I changed the image in the Medium to reflect the correct one and it still flips to the wrong one on the product page.

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Rose Tyler

Support staff

March 7, 2018 at 17:03

I do not see that the image was changed https://prnt.sc/io4uz3

Regards

#187543 Copied

leebug

Participant

March 7, 2018 at 17:27

that is so strange, I changed it twice and it seems to go back. Could this be a caching issue or maybe because the products are being synced with the plugin to the place where they are initially designed?

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leebug

Participant

March 7, 2018 at 21:31

Okay I just wanted to let you know that I figured out the issue. When the item was getting pushed via the plugin from the place that I create the designs, the wrong image was defaulting. For some reason I couldn’t update it myself but now it seems to work. Maybe it was just a matter of waiting for it to update on the site. I was also having some internet issues which could have caused the update not to work.

Thanks for your help and patience in figuring it out. I really do appreciate it.

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Rose Tyler

Support staff

March 9, 2018 at 09:37

Hello,

You’re welcome!
Have a nice day.

Regards

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