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Woocommerce Product Videos Not Working - by mike

This topic has 2 replies, 2 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

  • Avatar: mike
    mike
    Participant
    May 7, 2021 at 11:46

    Hello, I’m trying to add the woocommerece product videos plugin. Videos won’t show. I contacted the developer and they said this:

    “We debugged your issue and found that woocommerce_before_single_product_summary hook is not working on your site.

    We noticed that woocommerce_before_single_product_summary does not exist on your site when the Xstore child theme is activated.

    But it is working when the storefront theme is activated. So please contact the Xstore Theme support to add this hook in the theme woocommerce_before_single_product_summary.”

    Please help, thanks!

    #286722 Copied Theme version: 3.2.8
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 7, 2021 at 12:45

    Hello,

    In case you want to use third-party plugin and need that hook then go to Theme Options > WooCommerce > Single product builder > disable single product builder and use one of the pre-build layouts for the single product. Single product builder does not include that hook.

    Regards

    #286748 Copied
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